Assistant Manager, EVS

Hard Rock Hotel & Casino Ottawa; Wyoming; On-site; USD 35,000 - 52,000; Full time

Job summary

Seminole Gaming is seeking a supervisory-level Housekeeping lead to manage public space cleaning teams in a casino environment. You will assign tasks, monitor performance, and ensure high standards of cleanliness and guest satisfaction.

Responsibilities include training staff, coordinating with Facilities, and enforcing safety and quality procedures. A background check and licensure may be required by Seminole Gaming. This role offers a dynamic work setting and industry benefits.

Qualifications

• High school diploma or equivalent.
• Minimum of three (3) years’ experience in housekeeping, custodial, or janitorial operations.
• Minimum of two (2) years progressive supervisory experience.

Responsibilities

• Supervises work activities of cleaning personnel and ensures cleanliness and sanitation of casino public areas.
• Assigns duties, inspects work, and takes corrective action.
• Trains employees and monitors supply and equipment use.
• Conducts daily line-ups and communicates duties to staff.
• Investigates complaints and ensures guest satisfaction.
• Ensures adherence to policies, safety procedures, and licensing requirements.

Skills

Supervisory experience

Housekeeping

Customer service

Education

High school diploma

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Under the direction of the Manager of non-gaming, the incumbent supervises work activities of Public Space cleaning personnel and ensures clean, sanitary, and attractive casino public areas. Assigns duties, inspects work, and investigates complaints regarding service and takes corrective action. Trains employees, monitors supply and equipment use.

Essential Job Functions:

May include but not limited to:

• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
• Always promotes positive guest relations.
• Supervises the work activities of cleaning personnel in terms of production, quality control, and service to guests.
• Conducts daily employee line-ups to inform team members of work duties.
• Monitors team members for attendance, proper uniforms, hygiene, etc.
• Issues supplies and equipment. Takes inventory of stock to ensure adequate supplies.
• Investigates complaints regarding cleaning quality or service to guests and takes corrective action.
• Inspects public areas to determine need for repairs to fixtures, furnishings, and equipment, and reports same to Facilities department.
• Conducts training of new employees, including in-service training on department policies, work procedures, job safety, and technical information.
• Demonstrate proper use and maintenance of cleaning equipment.
• Attends periodic staff meetings to discuss company policies and guest complaints and makes recommendations to improve service and ensure efficient operation.
• Performs cleaning duties as needed to maintain cleanliness of public areas.

Qualifications:

• High school diploma.
• A minimum of three (3) years’ experience in housekeeping, custodial, or janitorial operations.
• A minimum of two (2) years progressive supervisory experience.

Work Environment:

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Closing:

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

Credit Check

Criminal Background Check

Drug Screen

For a listing of all opportunities at Seminole Gaming please go to www.gotoworkhappy.com

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.