Assistant Manager, EVS

San Manuel Band of Mission Indians; Highland (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

San Manuel Band of Mission Indians is seeking an Assistant Manager, EVS to lead the housekeeping and sanitation program within the casino environment. You will guide EVS management and frontline staff to achieve health, safety, and cleanliness standards.

You will partner with the EVS Manager to set departmental goals, drive performance, and ensure a best-in-class culture for facility maintenance. Occasional travel and flexible shifts may be required, including evenings and weekends.

Qualifications

• Bachelor’s degree in business or related field is required.
• Minimum three (3) years of Housekeeping or Casino experience.
• Minimum one (1) year of Supervisory experience preferred.
• Minimum one (1) year of union experience preferred.

Responsibilities

• Oversees EVS duties for the Casino, ensuring cleaning, disinfecting, and sanitizing of surfaces; maintains Health Department and safety protocols.
• Manages and supports EVS Supervisors in daily operations and ensures standards are met.
• Partners with the EVS Manager to set and communicate departmental goals and performance expectations.
• Conducts walk-throughs after projects to verify safe equipment usage and safety precautions.
• Supports the EVS Manager and acts in leadership in their absence to maintain service continuity.
• Interacts with guests, answers questions, and assists team to complete shift functions.
• Ensures attendance and timesheets are updated and coordinates with Payroll on schedule changes.
• Performs other duties to support efficient department operation.

Skills

Organizational skills

Communication skills

Leadership

Education

Bachelor’s degree in business or related field

Tools

MS Office

Job description

Under the direction of the Manager, Environmental Services (EVS), the Assistant Manager, EVS, is responsible for maintaining health and safety cleaning and sanitation standards. Provides guidance to EVS management and non-management team members. Leads and manages their team to complete all goals and missions set forth by the YRC and the EVS Department, ensuring a best-in-class culture for maintenance of the facility.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Oversees the maintaining of all EVS duties and responsibilities in the Casino, to include the cleaning, disinfecting, and sanitizing of all surfaces. Ensures all Health Department and safety guidelines and protocols are maintained at all times.

2. Manages and supports EVS Supervisors in the daily operation of the department. Ensures established cleaning, sanitation, safety, and service standards are consistently maintained and departmental objectives are achieved.

3. Partners with the EVS Manager to develop, communicate, and execute departmental goals, operational strategies, and performance expectations to support short- and long-term business objectives.

4. Conducts walk-throughs of all areas of responsibility after projects and assignments are completed. Ensures all equipment used by team members are in safe and proper working condition, and that proper safety equipment is being used, prior to a project’s start (i.e. hard hats, back braces, safety glasses, etc.), including proper safety precautions (i.e. caution tape, hazard signs, etc.).

5. Supports the EVS Manager in achieving departmental objectives and assumes operational leadership responsibilities in the Manager’s absence, ensuring continuity of service and departmental operations.

6. Interacts with guests by answering questions, providing information, greeting guests, and assisting whenever possible. Assists team wherever needed to complete shift functions, (i.e. perform essential duties listed under the EVS supervisor, team leader, and team member job descriptions).

7. Ensures that all team members’ attendance and timesheets are updated by communicating all pertinent information to Department Payroll Team. Assists team members with issues involving schedules, time off, and any other attendance concerns.

8. Performs other duties as assigned to support the efficient operation of the department.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Bachelor’s degree in business or related field degree required.
• Minimum three (3) years of Housekeeping or Casino experience required.
• Minimum one (1) year of Supervisory experience preferred.
• Minimum one (1) year of union experience preferred.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Intermediate proficiency in the Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) required.
• Strong organizational and planning skills with the ability to prioritize competing demands, manage multiple projects, and meet established deadlines.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required. .

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled office setting.

• Work requires travel to attend meetings, trade shows, and conferences.

• Incumbents may be required to work evening, weekend and holiday shifts.

• Must be able to work in a fast-paced, high-demand environment.

• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.

• Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.

• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.

• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.

• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.

• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.

• The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!