Assistant Manager, End User Computing Services

GXO Logistics, Inc; Hanahan, Northern (SC, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Disability coverage

Job summary

GXO Logistics, Inc. is seeking an Assistant Manager for End User Computing Services to lead the EUC team and shape global IT support. You will design, implement, and sustain EUC platforms (O365, AzureAD, SCCM, Identity Manager) while driving best practices in service delivery and customer satisfaction.

You will collaborate with IT teams to set standards, manage incidents, and report KPIs, ensuring a world-class user experience for internal clients and end users across the organization.

Qualifications

• Degree in business, MIS or IT or equivalent experience.
• 5 years managing EUC teams in a global enterprise.
• Experience defining EUC service models and standards.

Responsibilities

• Define and lead a world-class EUC Engineering team and platforms.
• Design and support global EUC platforms including O365, AzureAD, SCCM, Identity Manager.
• Identify user needs and innovate to deliver excellent IT experiences.
• Set technical standards and ensure consistent deployment and maintenance.
• Handle escalations and coordinate with resources to resolve incidents.
• Develop a framework to manage, report and improve customer service using KPIs.

Skills

EUC Leadership

EUC Service Models

ITIL

Cross-functional Collaboration

O365

AzureAD

SCCM

Identity Manager

Active Directory

DNS

DHCP

Education

Bachelor’s degree in business, MIS or IT

Tools

O365

AzureAD

SCCM

Microsoft Identity Manager

Active Directory

Job description

Assistant Manager, End User Computing Services

Logistics at full potential.

At GXO, we’re constantly looking for talented individuals at all levelswho can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at workand the resources to build a career you can be proud of.

This role will support the recently announced GXO part of the organization, which represents the intended spinoff of our global contract logistics business. GXO stands for ‘Game Changing Opportunities’; with ~100,000 people comprising GXO’s global team, we are on a journey toward a new era, together. We’re a bold, future-focused company, driven by technology. If you’re excited about reaching your full potential, we have an opportunity for you.

As the Manager, End User Computing (EUC) Services, you will be responsible for leading the efficient delivery of site support services to business units and end users. You will also oversee daily operational activities while partnering and collaborating with other technical managers to create a highly efficient, cost-effective IT support model that strives to exceed customer satisfaction objectives.

Pay, benefits and more

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you’ll do on a typical day:

• Define, build and lead a world-class EUC Engineering team and associated technical platforms.
• Design, implement and support global EUC platforms including O365, AzureAD, SCCM, Microsoft Identity Manager
• Identify user requirements and opportunities for innovation to deliver a state-of-the-art IT experience to the user population
• Work creatively with all IT teams to define technical standards and ensure they are consistently deployed and maintained
• Handle escalations and engage with the right resources to resolve any incidents.
• Develop an effective and workable framework for managing, reporting and continuously improving customer service; establish benchmarks for measuring performance and efficiency of services and provide analytics on KPIs, SLAs and trends
• Provide world-class support to our internal customers/end users; support Dell/HP/Apple hardware, Office 365, Active Directory, DNS, DHCP, Adobe Products, VOIP, A/V equipment and more

What you need to succeed at GXO:

At a minimum, you’ll need:

• Bachelor’s degree in business, MIS or IT or equivalent related work or military experience
• 5 years of experience managing EUC teams defining and delivering technical solutions and day-to-day tech support in a global enterprise environment
• Experience in defining EUC service models and standards

It’d be great if you also have:

• ITIL certification and Service Desk/Help Desk management experience
• 5 years of cross-functional business management experience including IT infrastructure services, logistics and/or supply chain management, IT solutions development, technical project management, vendor management, and customer relationship management
• 5 years of experience supervising people and leading projects and processes
• 7 years of experience working in a customer service support or technical support roleExperience with implementing ITIL processes
• Working knowledge of financial accounting and HR practices

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity employer including Disabled/Veterans.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.