Analyst, Supply Chain Systems

GXO Logistics, Inc.; High Point (NC); On-site; USD 65,000 - 95,000; Full time

Job summary

GXO Logistics, Inc. is seeking an Analyst, Supply Chain Systems to support system implementations, upgrades, and ongoing operational support for our logistics tech stack.

You will work with Project Managers andIT staff to configure, test, document and support systems that drive warehouse and order management efficiencies. The role emphasizes business analysis, testing, training, and customer service to enable operational excellence across the supply chain.

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• Experience supporting business systems, technology implementations, or operational applications.
• Strong analytical and problem-solving abilities with attention to detail.
• Ability to document requirements, use cases, and testing results clearly.

Responsibilities

• Support system implementations, upgrades, and operational support for supply chain software.
• Assist project managers and IT managers with project execution and change management.
• Write functional specs, user guides, and technical documentation.
• Configure systems for integration, order management, and warehouse processes.
• Conduct system testing and user acceptance testing with end users.
• Deliver user training and provide site support for distribution operations.

Skills

System support

Project coordination

Troubleshooting

Documentation

Stakeholder communication

Prioritization

Education

Bachelor's degree in related field

Job description

Logistics at full potential.

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

Logistics at full potential.

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

As an Analyst, Supply Chain Systems, you will play a key role in supporting system implementations, upgrades, and ongoing operational support for supply chain and logistics technology solutions. Working closely with Project Managers, IT Managers, business stakeholders, and end users, you will help ensure systems are properly configured, tested, documented, and supported to meet business requirements. This role combines business analysis, system support, testing, training, and customer service to drive operational excellence across the supply chain.

Pay, Benefits And More

We are eager to attract the best talent, so we offer competitive compensation and a generous benefits package, including comprehensive health insurance (medical, dental, and vision), a 401(k) retirement savings plan, life insurance, disability coverage, paid time off, and more.

What you'll do on a typical day:

• Support Project Managers and IT Managers with system implementations, upgrades, and ongoing support initiatives
• Complete project management and change management activities as assigned to support successful project execution
• Support efforts that foster and strengthen ongoing business and customer relationships
• Write specifications for minor system enhancements and new development efforts, including detailed use cases, code requirements, and testing requirements
• Partner with stakeholders to develop functional specifications, user documentation, defect corrections, and enhancement requests
• Configure systems supporting integration, order management, and warehouse management processes
• Perform integrated quality assurance testing on system changes prior to production deployment
• Collaborate with end users to conduct user acceptance testing (UAT) and validate system functionality before release
• Deliver training to end users on system functionality, enhancements, and best practices
• Provide site support for distribution operations, business operations centers, and other business partners
• Troubleshoot and resolve data-related issues within supply chain and logistics information systems
• Work with cross-functional teams to identify opportunities for process and system improvements
• Assist in maintaining system integrity, performance, and user satisfaction through proactive support and issue resolution

What you need to succeed:

• Bachelor's degree in Supply Chain, Information Technology, Computer Science, Business, Management Information Systems (MIS), or related field, or equivalent experience
• Experience supporting business systems, technology implementations, or operational applications
• Understanding of system configuration, software testing, and deployment processes
• Experience creating technical documentation, functional specifications, or user guides
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to communicate effectively with technical and non-technical stakeholders
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment

It'd be great if you also have:

• Experience supporting supply chain, logistics, warehouse management (WMS), transportation management (TMS), or order management systems
• Knowledge of quality assurance testing and user acceptance testing methodologies
• Experience with project support and change management processes
• Experience training users and developing training materials
• Exposure to system integrations and data management practices
• Experience working directly with customers or business stakeholders
• Familiarity with continuous improvement initiatives and process optimization

We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity employer including Disabled/Veterans.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.