Assistant Manager - Electronic Payments

Premier America Credit Union; Los Angeles (CA); On-site; Full time

Job summary

Premier America Credit Union seeks an Assistant Manager for Electronic Payments in Los Angeles, overseeing department operations related to ACH and payment solutions. The role requires strong leadership to ensure compliance and service excellence while optimizing operational efficiency. Candidates should have substantial experience in payment operations and possess an AAP certification.

Benefits

Competitive pay

Subsidized health care (medical, dental, vision)

Paid Vacation, Holiday, and Sick time

401k Retirement Saving Plan with a 6% match

Educational Assistance Program

Qualifications

• Minimum 5 years of experience in payment operations, including 2 in a managerial role.
• Deep expertise in electronic funds transfers and ACH processing required.
• Strong problem-solving and communication skills necessary.

Responsibilities

• Manage and mentor the team for efficient processing of electronic transactions.
• Ensure compliance with regulatory requirements and internal policies.
• Monitor department performance and track key performance indicators.

Skills

Leadership

Expertise in ACH processing

Regulatory compliance

Interpersonal skills

Analytical thinking

Education

High school diploma or equivalent

4-year college degree

Accredited ACH Professional (AAP) certification

Tools

Microsoft Office

Job description

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Job Title: Assistant Manager, Electronic Payments

At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today’s needs and reach tomorrow’s dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth. Come grow with us and be part of growth and the Premier America family!

Overview:

The Electronic Payments Assistant Manager is responsible for overseeing and optimizing the daily operations of the Electronic Payments department.

What You Will Do:

• This leadership role requires managing and mentoring the team to ensure the accurate and efficient processing of all electronic transactions, including ACH, drafts, Faster Payments (Zelle, RTP, and FedNow), and other faster payment solutions.
• The position demands a deep understanding of relevant regulatory frameworks, industry standards, and innovative payment technologies.
• Additionally, the role involves ensuring the seamless execution of process improvements and contributing to the successful completion of strategic initiatives within the department.
• Oversee daily operational service, quality, and productivity of the department.
• Ensure compliance with regulatory requirements and internal policies. Maintain updated knowledge of regulatory and operational changes or enhancements affecting department and operations functions.
• Develop, implement, and continuously refine standard operating procedures to deliver exceptional service to both members and internal teams while optimizing workflow efficiency and operational quality.
• Act as a resource for handling inquiries and resolving complex issues related to ACH, drafts, and payment processing, providing analytical insight and solutions in a professional and service-oriented manner.
• Investigate and resolve any discrepancies or issues related to electronic payments. Work closely with risk and fraud teams to assess and resolve potential risk factors.
• Review and complete payment related GL reconciliations to ensure accuracy and assist in identifying and resolving any GL out-of-balance issues.
• Monitor key performance indicators (KPIs) and maintain reports to track transaction volumes, error rates, and other relevant metrics.
• Continuously monitor department performance to ensure service level agreements (SLAs) for electronic payments are met. Take proactive steps to address issues and maintain a high quality of service.

What We Are Looking For:

• Minimum of 5 years of similar or related work experience with at least 4 years specializing in Automated Clearing House (ACH) and Payment operations and a minimum of 2 years in a managerial role. Prior experience within credit unions, banks, or financial institutions is highly desirable.
• High school diploma or equivalent; 4-year college degree preferred.
• Accredited ACH Professional (AAP) certification required.
• Deep expertise in ACH processing, payment platforms, electronic funds transfers, and check clearing operations along with comprehensive knowledge of relevant regulatory requirements.
• Collaborative mindset with the ability to work seamlessly with cross-functional management teams to enhance member services and develop innovative solutions.
• Proficient in designing, developing, and implementing policies and procedures that drive operational excellence.
• Excellent interpersonal and management skills. Able to effectively manage and lead a team.
• Ability to exercise sound judgement consistent with the Credit Union’s policy and to apply legal and regulatory requirements to department functions.
• Ability to assess situations and problems, research and identify options, and recommend a solution.
• Excellent oral and written communication skills.
• Ability to motivate influence, educate and advise others on matters of significance.
• Solid PC Skills; Word, Excel, PowerPoint, Microsoft Office

Premier America Credit Union will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

Equal Opportunity Employer – Veterans / Disabled

Drug-free Workplace

Pay Grade Info:

To provide greater transparency to candidates, we share base pay ranges for all our job postings regardless of State. We set standard pay ranges for all roles based on function and level of expertise, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base pay range for this position is: $35-$44 /hourly.

Perks Important to You:

Our Team Members enjoy the following rewards and benefits:

• Competitive pay
• Subsidized health care including medical, dental and vision
• FSA and HSA
• Company-Paid Life and A&D insurance
• Discounts on loans (must be a member)
• Paid Vacation, Holiday, and Sick time
• 401k Retirement Saving Plan with a 6% safe harbor employer match
• Educational Assistance Program and more!

About Us:

Founded in 1957, Premier America is one of the nation’s largest credit unions, with over 100,000 members and more than $3 billion in assets. But more importantly, we are ever mindful of one crucial fact: we exist to serve the needs of all members - the owners of Premier America. With a large retail branch network, access to over 30,000+ surcharge-free ATMs; and the Shared Branch Network, Premier America provides financial services to those who live, work, worship or attend school in the Ventura and Los Angeles counties of California, and Harris County in Texas.

Credit unions, such as Premier America, have a rich history evolving from the idea that people working together can create better financial solutions, especially when as owners, members have a vested interest in their collective success. Whether offering higher savings rates and affordable mortgage options, loans for unexpected emergencies or financial counseling during difficult times, credit unions have always made a meaningful difference in the lives of members.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance

• Industries

  Banking

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