Assistant Manager/Customer Service Rep/Service Writer^

Midas; Taylor (MI); On-site; USD 45,000 - 85,000; Full time

Job summary

A leading automotive franchise dealer is seeking an Assistant Manager/Customer Service Rep/Service Writer in Taylor, MI. This role demands a strong work ethic, superb communication skills, and the ability to deliver exceptional service in a fast-paced environment. The company offers a competitive salary range and comprehensive benefits to support employee growth and well-being.

Benefits

Commission and Bonuses based on performance

Health Insurance

Paid Holidays

Vacation Pay

Qualifications

• Strong work ethic and self-motivated.
• Excellent verbal and written communication skills.
• Sales/and or Management experience is a plus.

Responsibilities

• Provide outstanding customer service and manage repair processes.
• Meet and greet customers in person or on the phone.
• Maintain documentation, including invoices and work orders.

Skills

Customer Service

Communication

Problem Solving

Time Management

Tools

Computer

Job description

Assistant Manager/Customer Service Rep/Service Writer

Salary: $45,000 to $85,000 per yearIf you are looking for a career and want room for growth. Join one of the fastest growing automotive franchise dealers in the US, offering full health benefits, dental benefits, vision benefits, paid holidays and vacation time.RESPONSIBILITIES

• Ability to meet and exceed goals/expectations
• Meets/greets customers in person or on phone
• Follow and manage the processes, practices and standards that are set
• Provide “Best in class” customer service & unique customer experience
• Ability to communicate with employees & customers and keep everyone on the same page
• Make decisions, critical thinking and work well under-pressure
• Understands customers situation and vehicle needs and provides accurate advice on best repair options
• Manages delivery of required repair action by successfully setting and managing customer expectations
• Maintains documentation, including PO, invoices, work orders, reports, etc.
• Enforces organizational safety standards
• Takes ‘ownership’ and accepts accountability for delivering outstanding service levels

Qualifications

• Strong work ethic, self-motivated, positive attitude, enthusiastic
• Team-player, results-oriented, professional, and reliable
• Personable; Interactive, Encouraging, Empathetic
• Verifiable customer service performance record
• People-person, ability to connect and understand people
• Excellent verbal and written communication skills
• Self-motivated, detail-oriented, organized,
• Ability to think on feet, problem solving, time-management, critical thinking
• Must be proficient at Computer/technology
• Neat, clean, and professional appearance
• Sales/and or Management experience is a plus
• Experience in the Auto Industry preferred

Benefits & Perks:

• Commission and Bonuses based on performance
• Health Insurance
• Paid Holidays
• Vacation Pay