Assistant Manager, Customer Operations - Delta Shores

Old Navy; Sacramento (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Manager to lead a dynamic team and enhance customer experiences. In this role, you will drive sales growth while fostering a collaborative environment. Your responsibilities will include recruiting and developing talent, implementing efficient operational strategies, and ensuring compliance with standards. This position requires a passion for retail, strong leadership skills, and the ability to thrive in a fast-paced setting. If you're ready to inspire others and make a significant impact in the retail landscape, this opportunity is perfect for you.

Qualifications

• 1-3 years of retail management experience required.
• Ability to lead, coach, and mentor team members.

Responsibilities

• Drive store sales through customer-centric strategies.
• Recruit and develop high-performing retail teams.

Skills

Retail Management

Customer Communication

Team Leadership

Sales Strategies

Flexibility

Education

High School Diploma or Equivalent

Tools

Retail Technology

Job description

About the Role

As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.

What You'll Do

• Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
• Recruit, hire and develop highly productive Brand Associate and Expert teams.
• Own assigned area of responsibility.
• Implement action plans to maximize efficiencies and productivity.
• Perform Service Leader duties.
• Ensure consistent execution of standard operating procedures.
• Represent the brand and understand the competition and retail landscape.
• Promote community involvement.
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Who You Are

• A current or former retail employee with 1-3 years of retail management experience.
• A high school graduate or equivalent.
• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• Passionate about retail and thrive in a fastpaced environment.
• Driven by metrics to deliver results to meet business goals.
• Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology. • Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
• Ability to travel as required.