Assistant Manager Customer Experience 8112 Gaithersburg

Five Below; Gaithersburg (MD); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as an Assistant Manager Customer Experience in Gaithersburg! This role is perfect for those who thrive in a fast-paced environment, leading a team to deliver exceptional customer service. You'll oversee store operations, manage front-end merchandising, and support your team in achieving customer service goals. With opportunities to grow and develop in a dynamic retail setting, this position offers the chance to make a real impact while working flexible hours. If you're ready to take your management skills to the next level, this is the perfect opportunity for you!

Benefits

Comprehensive Benefits

Flexible Hours

Equal Opportunity Employer

Accommodations for Disabilities

Qualifications

• Minimum 2 years of management experience required.
• High school diploma or equivalent; college experience preferred.

Responsibilities

• Lead store operations and ensure excellent customer service.
• Manage front-end operations and maintain store standards.
• Recruit, train, and develop staff effectively.

Skills

Management Experience

Customer Service

Communication Skills

Multi-tasking

Education

High School Diploma

College Experience

Job description

Assistant Manager Customer Experience 8112 Gaithersburg

Join Five Below as an Assistant Manager Customer Experience at our Gaithersburg store.

About the Role

As an Assistant Manager, you will lead store operations, ensure excellent customer service, and develop your team. Your responsibilities include managing front-end operations, maintaining store standards, and supporting the store manager.

Responsibilities

• Ensure crew members deliver exceptional customer service and train them on the B.E.S.T. customer service experience.
• Lead the store to achieve customer service score goals.
• Oversee front-end merchandising and equipment maintenance.
• Handle opening and closing procedures, store cleanliness, and recovery.
• Perform store manager duties in the absence of the manager.
• Recruit, train, coach, and develop staff.
• Review and respond to corporate communications.
• Assist with merchandising and store maintenance tasks.

Qualifications

• High School diploma or equivalent; college experience preferred.
• Minimum 2 years of management experience.
• Excellent communication skills.
• Ability to multi-task, think creatively, and stay composed under pressure.

Physical & Schedule Requirements

• Operate cash register and move merchandise weighing up to 25 lbs.
• Ascend/descend ladders; kneel, bend, and stoop frequently.
• Work flexible hours, including nights, weekends, and possibly overnight shifts.

Additional Information

We offer comprehensive benefits and are an Equal Opportunity Employer. We provide accommodations for individuals with disabilities. To apply, visit our careers site and ensure communication is from a verified Five Below email address.