Assistant Manager: Customer Experience

World Market; Cincinnati (OH); On-site; USD 58,000 - 61,000; Full time

Job summary

World Market is seeking an enthusiastic Assistant Manager for Customer Experience to elevate customer interactions. In this role, you will foster a team-oriented environment, leverage business trends for strategic decisions, and ensure a customer-first mindset across the store. Join a supportive work culture that emphasizes employee growth and inclusivity, with competitive benefits and flexible schedules.

Benefits

Flexible scheduling

Associate discount

Medical and Dental Insurance

401(k) Savings Plan

Employee Assistance

Qualifications

• Experience in a customer service environment.
• Ability to lead and coach team members.
• Strong analytical skills to assess business trends.

Responsibilities

• Lead a customer-first selling culture alongside the Store Manager.
• Recruit and develop a high-performance team focused on customer satisfaction.
• Ensure effective execution of all omnichannel initiatives.

Skills

Customer engagement

Team leadership

Business analysis

Job description

Join to apply for the Assistant Manager: Customer Experience role at World Market

1 day ago Be among the first 25 applicants

Join to apply for the Assistant Manager: Customer Experience role at World Market

Who We Are

For over 60 years, we have curated a unique marketplace filled with inspiring finds for the home decorator, entertainer, and gifter. From international foods and hand-picked wine and beverages to artisan furniture and on-trend décor, we offer a high-quality assortment at a great value you won’t find anywhere else.

And, while diversity of product is critical to our success as a retail brand, it is our culture of diversity and belonging that allows us to thrive as a team. Each and every individual's contributions and unique perspective matter and inspire us to be inclusive, collaborative, open-minded, adaptable, honest, and respectful.

What You’ll Do

• In partnership with the Store Manager, model and lead a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors.
• Assess and analyze business trends utilizing all available reporting to problem-solve business opportunities and take appropriate action.
• Consistently exemplify, maintain, and foster the culture and values of World Market.
• Recruit, develop, and retain a high-performance, customer-focused team that aligns with our company values through training, recognition, and performance management.
• Support and maintain a safe work environment through ongoing safety training, awareness, and accountability.
• Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager.
• Additional duties and responsibilities as assigned by and in the absence of the Store Manager.
  
  

Essential Duties And Responsibilities Of Customer Experience

• Leverage all available resources to inform and educate the team on product knowledge, selling/engagement behaviors, and business priorities/goals.
• Ensure all associates utilize company tools and technology to deliver an exceptional customer experience.
• Validate successful deployment of all omnichannel initiatives, including AOS and BOPIS add-on selling behaviors.
• Drive customer engagement behaviors to support all loyalty initiatives.
  
  

Why We Love It

• Flexible scheduling to support your work life balance.
• Associate discount to World Market!
• A fun and supportive work environment where you feel welcome and safe.
• A culture of inclusion that empowers you to be your best authentic self.
• Eligible associates offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance and more.
  
  

Full time and Part time associates are eligible to participate in the Company’s 401(k) retirement savings plan after three (3) months of service.

Benefits for full-time employment on the first of the month following 30 days of continuous employment include offerings for programs including Medical, Dental, Vision, Prescription Drug, Life Insurance, Flexible Spending, Commuter Benefits and Employee Assistance.

If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department:

Phone: [phone]

Email: [e-mail]

This email address is only to request reasonable accommodation for the application process due to a medical condition. If you do not need a reasonable accommodation for such reason, please use the apply button below to complete an application and upload your resume.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, which depending on your location may include the Fair Credit Reporting Act, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the Los Angeles City Fair Chance Act.

An Equal Opportunity Employer

It is the policy of World Market, LLC. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

Referrals increase your chances of interviewing at World Market by 2x

Get notified about new Customer Experience Manager jobs in Cincinnati, OH.

Cincinnati, OH $58,000.00-$61,000.00 5 days ago

Hebron, KY $70,000.00-$75,000.00 2 weeks ago

Customer Experience Coordinator (Part-Time) - Cincinnati, OH

Cincinnati, OH $34,000.00-$48,000.00 6 days ago

Customer Service Representatives - Starting at $20/hourly

Florence, KY $41,600.00-$53,600.00 1 week ago

One Stop - Customer Service Student Assistant

Cincinnati, OH $32,000.00-$43,000.00 6 days ago

Cincinnati, OH $120,000.00-$150,000.00 4 days ago

Director of Graphics and Customer Experience

Director of Graphics and Customer Experience

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.