Assistant Manager-Commuter & Visitor Information C - 135192

UC San Diego; Oakland, California, Winchester (CA, MO, VA); On-site; USD 63,000 - 112,000; Full time

Job summary

An established industry player seeks an Assistant Manager to oversee the Commuter & Visitor Information Centers. This role involves supervising staff, managing customer service standards, and coordinating with IT for operational systems. Ideal candidates will possess strong leadership and organizational skills, ensuring a positive work environment while handling significant annual transactions. Join a dynamic team dedicated to providing exceptional service in a vibrant community setting. This opportunity promises a fulfilling career path with room for growth and development.

Qualifications

• Ability to manage and supervise staff in a busy environment.
• Strong communication skills for diverse interactions.

Responsibilities

• Oversee operations of Commuter & Visitor Information Centers.
• Supervise staff and ensure high-quality customer service.

Skills

Leadership Skills

Customer Service Skills

Organizational Skills

Interpersonal Skills

Problem Solving Skills

Education

Experience in Transportation or Public Administration

Knowledge of UC Parking Policies

Tools

Web-based Parking Systems

Microsoft Office Suite

Job description

Assistant Manager-Commuter & Visitor Information C - 135192

Click Here to
Apply Online

Job Description

Filing Deadline: Tue 5/13/2025

UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

UCSD Layoff from Career Appointment: Apply by 5/2/2025 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 5/13/2025. Eligible Special Selection clients should contact their Disability Counselor for assistance.

DESCRIPTION

Under general supervision of the Director of Parking Service & Commuter Information oversees, supervises and coordinates the work of the Commuter & Visitor Information Centers and staff. Supervises the daily organization; staffing; parking permit sales and cancellations; payroll deductions and daily deposits; and preparation of complex and detailed summary reports. Oversees through supervision approximately $25M in annual transactions covering: cashiering functions, billing preparations, daily deposits, check requests and verifications, and associated customer service for the Commuter & Visitor Information Centers. Responsible for establishing and maintaining high quality customer service standards, and ensuring that staff follow these standards. Leads in maintaining and updating office operating procedures and training manuals, ensuring that staff are properly trained in office processes and follow established procedures. Provides leadership in coordinating with Information Technology Services representatives on all issues regarding IFIS, ISIS, IRIS, and T2 Flex (POS) systems that are used in transacting parking sales, services, cancellations, and recharges.

Supervises and coordinates the work of parking operations and enforcement staff. Directs subordinates to complete assignments using established guidelines, procedures, and policies. Requires full knowledge of functional responsibility for assigned area.

QUALIFICATIONS

• Working knowledge of UC parking policies and procedures or equivalent experience in transportation, parking/events, public administration, mobility transportation or a combination of these.

• Demonstrated leadership skills in mentoring and advising employees. Actively cooperates and supports the work of others. Solid supervisory skills with ability to motivate staff and create positive team oriented work environment. Ability to train, supervise, delegate, monitor and evaluate staff performance. Ability to manage and supervise staff in a busy, multi-shift, customer service and cash handling operation.

• Interpersonal skills to effectively motivate others to achieve goals. Develops and maintains rapport and professional relationships with assigned staff, peers, multidisciplinary team members, management. Excellent customer service skills. Strong interpersonal skills including tact, diplomacy and flexibility with the ability to work in a team framework in conjunction with Principles of Community with all levels of staff and outside vendors. Ability to effectively work individually or in teams and ability to communicate effectively with people of many diverse backgrounds including students, staff, faculty, and customers.

• Working knowledge of parking procedures and enforcement and ability to guide employees. Knowledge of resource management concepts and UC policies related to parking services.

• Organizational skills to coordinate staff schedules and unit operations. Customer service orientation to quickly address questions or issues and resolve customer complaints. Strong organizational and time management skills. Strong problem solving skills including ability to analyze information, practices, procedures, problems and situations to recognize alternatives and consequences, including complex administrative, parking, and/or customer service issues.

• Verbal and written communication skills to explain program polices and processes, actively listen and advise. Demonstrated written communication skills to prepare concise, logical, grammatically correct analytical reports, correspondence, operating procedures and job descriptions.

• Ability to effectively manage multiple priorities and execute plans to meet deadlines.

• Proficient in operation of web-based parking related systems and office software. Demonstrated strong computer skills using various software tools such as: spreadsheets, data bases and web browsers including but not limited to: Word, Excel, Outlook, T2 Systems and other MS Suite applications; ability to learn new applications as required.

• Ability to operate university vehicles.

• Ability to stand for long periods of time; work in diverse weather conditions.

SPECIAL CONDITIONS

• Must pass a background check.

• FBI/DOJ and DMV background checks and clearances required prior to hire.

• May be required to work various hours as necessary.

Pay Transparency Act

Annual Full Pay Range: $63,800 - $111,600 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $30.56 - $53.45

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online

Payroll Title:

PARKING OPS ENFORCEMENT SUPV 1

Department:

TRANSPORTATION SERVICES

Hiring Pay Scale

$63,800.00-$87,800.00/ Year

Worksite:

Torrey Pines Center South

Appointment Type:

Career

Appointment Percent:

100%

Union:

Uncovered

Total Openings:

1

Work Schedule:

Days, 8 hrs/day, Mon-Fri

Click Here to
Apply Online

X

Share This Page

Assistant Manager-Commuter & Visitor Information C - 135192

Share link. Copy this URL:

La Jolla, CA

Posted: 4/29/2025

Job Reference #: 135192