ASSISTANT MANAGER COLLECTIONS

FALCON HOME HEALTH AND HOSPICE; York (York County); On-site; USD 42,000 - 64,000; Full time

Job summary

Falcon Home Health and Hospice is seeking an Assistant Manager Collections to support store operations under the Store Manager. The role focuses on coordinating daily activities, supervising staff, and maintaining quality standards while promoting timely rental/lease payment renewals and strong customer relations.

The position requires excellent organizational, communication, and multitasking skills, with flexibility to work nights and weekends as business dictates.

Qualifications

• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to read, write and communicate effectively with staff and customers.
• Willingness to work nights and weekends as required.
• Proficient in inventory, scheduling, and basic bookkeeping.

Responsibilities

• Assist the Store Manager in coordinating daily store operations.
• Serve as a customer liaison to promote timely payments and renewals.
• Supervise one or more employees and delegate tasks.
• Prepare and review store reports and maintain records.
• Ensure compliance with applicable laws and company policies.
• Maintain cash assets and manage inventory.
• Schedule daily activities and allocate tasks to staff.
• Uphold professional appearance and customer service standards.

Skills

Organizational skills

Customer service

Communication

Scheduling

Leadership

Problem solving

Negotiation

Driving

Attendance

Tools

POS system

Job description

The Assistant Manager Collections performs a wide variety of job functions at the direction of the Store Manager, assisting and coordinating store activities to ensure safe, professional, and profitable operations. The Assistant Manager Collections is accountable for meeting company objectives; maintain company quality standards and adhering to company policies.

• Acquire and Maintain Customers
• Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
• Assist in managing store personnel; may direct activities of one or more employees.
• Compliance with all applicable federal, state, and local statutes
• Decipher, prepare, and review store reports.
• Document all customer commitments.
• Ensure company standards for renewals, delinquencies and store collections are satisfied.
• Fill out paperwork for submission to corporate support.
• Follow monthly marketing plans and maintain internal quality control standards.
• Managing inventory and cash assets
• Prepare daily work schedules, delivery schedules, assign tasks, enforce company policy.
• All other duties deemed necessary for effective store management.

Effective organizational skills.

Learn and become proficient in POS system.

Maintain professional appearance.

Must be able to read, write and communicate effectively in person and over the phone with employees and customers.

Negotiate and resolve conflict.

Plan, organize, delegate, coordinate and follow up various tasks and assignments.

Recognize and solve problems.

Must have proficient navigational skills with a satisfactory driving record and meet insurability requirements.

Regular and consistent attendance, including nights and weekends as business dictate.

General Physical Requirements

Position routinely requires lifting, loading, moving, and using a dolly for merchandise 50-300 pounds.

Stooping, bending, pulling, climbing, reaching, and grabbing as required

Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics.

Prolonged driving and standing

Must be able to work in and outdoors in a variety of climates and weather conditions.