Assistant Manager, CMP

Travel Leisure Resort Development Inc; Nashville (TN); On-site; USD 65,000 - 85,000; Full time

Job summary

Travel + Leisure Co. in Nashville, TN seeks a CMP Marketing Manager to oversee daily operations of the CMP Marketing Team and support in interviewing, hiring, supervising, training and performance management of associates.

You will coordinate with Front Line sales management on tour flow, maintain marketing penetration standards, run daily reports, and prepare status updates for corporate deadlines. A strong communicator with coaching and leadership skills is essential.

Qualifications

• Excellent verbal and written communication skills are required.
• Ability to coach, counsel and motivate direct reports.
• Provide exceptional customer service when dealing with owners.
• Ability to efficiently multi-task and manage priorities.
• Strong negotiation and conflict resolution capabilities.
• Working knowledge of marketing databases and reporting tools.
• Ability to recruit, train and develop employees.
• Lead by example and drive performance.
• Detail oriented and accurate in work output.

Responsibilities

• Direct supervision of CMP Marketing staff: interview, hire and train associates; plan, assign and direct work; conduct performance reviews; motivate, reward and provide disciplinary action when necessary.
• Maintain total site marketing penetration standards; run daily reports; prepare status reports for corporate deadlines.
• Coordinate with Front Line sales management regarding tour seats and marketing program changes.
• Maintain invitations and tour manifests; resolve tour status, bookings and coding issues; order and maintain departmental supplies.
• Perform other duties as assigned.

Skills

Communication

Coaching

Customer service

Multi-tasking

Negotiation

Marketing databases

People development

Leadership

Attention to detail

Policy compliance

Problem solving

Education

High School Diploma/GED or equivalent

Tools

Mainframe

Focus

CRS

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Summary

Assists the CMP Marketing Manager in overseeing the daily operations and productivity of the CMP Marketing Team. Assists in the interviewing, hiring, supervision, training, development, and behavior/performance management of associates.

Essential Job Responsibilities

• Direct supervision of CMP Marketing staff: interview, hire and train associates; plan, assign and direct work; conduct performance reviews; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution). (45% time)
• Maintain total site marketing penetration standards set by management. Run daily reports. Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines. Prepare additional reports deemed necessary by management. (30% time)
• Coordinate with Front Line sales management regarding tour seats available and potential tour flow. Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies). (10% time)
• Maintain copies of invitations and daily tour manifests for reference purposes. Resolve issues pertaining to tour statuses, bookings, coding, etc. Order and maintain departmental supplies (collateral material, uniforms, etc.) (10% time)
• Other duties as assigned (5% time)

Travel Requirements Minimal Minimum Requirements and Qualifications

State the specific levels of the following that are needed to perform the minimum duties of the job.

Education

High School Diploma, GED, or equivalent

Training requirements

None

Knowledge and skills

Excellent verbal and written communication skills; must maintain a high level of professionalism at all times

Ability to effectively coach, counsel and motivate direct reports

Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)

Ability to efficiently multi-task

Ability to negotiate effectively

Working knowledge of marketing databases

Ability to recruit, train and develop employees

Ability to lead by example

Detail oriented and accurate

Ability to carry out responsibilities in accordance with the organization’s policies and applicable laws

Demonstrated problem solving ability

Technical Skills

Maintain up to date knowledge on all company systems such as; Mainframe, Focus and CRS.

Job experience

Two (2) years marketing experience required, primarily in vacation ownership industry. Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How You’ll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) Legal and identify theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

Equal opportunity statement

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.