Assistant Manager, Clinic Support Staff

PAWS Chicago; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health/dental/vision insurance

403(b) with employer match

Paid time off

Job summary

PAWS Chicago is seeking an Assistant Manager, Clinic Support to back the Practice Manager in day-to-day operations of a high-volume spay/neuter clinic. You will lead floor operations, enforce protocols, support staff training, and help maintain safety, quality, and team culture.

This role acts as an operational extender, handles real-time problem solving, scheduling, and coverage, and serves as acting Manager when needed to ensure continuity of care and smooth workflow.

Qualifications

• CVT credential preferred.
• 2–4 years of clinical experience in a veterinary setting.
• Experience in training or mentoring veterinary staff preferred.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Familiarity with Shelter Medicine and high-volume clinic environments is a plus.
• Proficiency with training tools and technology.
• Ability to work Sundays; ensure coverage for surgery days.

Responsibilities

• Support daily staffing and on-floor coverage for technicians and assistants.
• Monitor patient flow and adjust workflows for efficiency.
• Act as on-floor resource during clinic hours.
• Assist with onboarding and training of staff.
• Support scheduling, attendance tracking, and shift coverage.
• Model professionalism and clinic expectations.
• Identify emerging leaders and training needs.

Skills

CVT

Clinical experience

Training/mentoring

Organizational skills

Communication

Shelter medicine

Training tools

Sundays

Job description

Job Summary

The Assistant Manager, Clinic Support staff supports the Practice Manager in overseeing day-to-day technician and assistant operations, workflow execution and efficiency, staff management support, and clinic readiness within a high-quality, high-volume spay/neuter clinic. This role provides strong floor leadership, ensures consistent adherence to protocols, supports training and helps maintain efficiency, safety, quality controls and team culture. The Assistant Manager serves as a key operational extender of the manager role, supporting staff development, real-time problem solving, and continuity of car

Brief Description

Job Summary

The Assistant Manager, Clinic Support staff supports the Practice Manager in overseeing day-to-day technician and assistant operations, workflow execution and efficiency, staff management support, and clinic readiness within a high-quality, high-volume spay/neuter clinic. This role provides strong floor leadership, ensures consistent adherence to protocols, supports training and helps maintain efficiency, safety, quality controls and team culture. The Assistant Manager serves as a key operational extender of the manager role, supporting staff development, real-time problem solving, and continuity of car

Duties And Responsibilities

• Clinical Operations & Workflow Support
  • Support daily staffing assignments and on-floor coverage for technicians and assistants
  • Monitor patient flow and assist with real-time workflow adjustments to maintain efficiency
  • Act as a visible on-floor resource for support staff during clinic hours
  • Support implementation of new protocols, programs, and workflow changes
  • Ensure accurate and timely use of the electronic medical record system by support staff
  • Escalate complex workflow or clinical issues to the Technician/Practice Manager as needed
  • Serve as the acting Manager during periods when the Technician Manager is not scheduled to ensure continuity of operations, decision making, and team support.
• People Support, Training & Team Development
  • Assist with onboarding and training of technicians and assistants
  • Reinforce role-based competencies and support skills development
  • Provide day-to-day guidance, coaching, and feedback to staff
  • Support scheduling, attendance tracking, shift coverage, and daily staffing needs
  • Model professionalism, teamwork, and clinic expectations
  • Help identify emerging leaders and training needs within the team
  • Support Manager with human resources functions for the technicians and assistants
  • Support integration of volunteers into Clinic operations, where appropriately trained and supportive to Clinic operations
• Quality, Safety & Compliance Support
  • Support adherence to anesthesia, recovery, and patient safety protocols
  • Assist with controlled substance handling, documentation, and monitoring
  • Monitor for compliance with clinic policies and safety standards
  • Flag quality or safety concerns promptly to leadership
  • Participate in audits, reviews, and quality improvement initiatives as assigned
• Equipment, Facilities & Daily Readiness
  • Support daily equipment checks and clinic readiness
  • Identify equipment issues and coordinate with leadership for resolution
  • Support inventory management, ensuring treatment, surgery, and recovery areas are prepared and stocked
  • Assist with maintaining a clean, organized, and functional clinical environment
• Client Experience & Event Support
  • Support client communication and escalations as needed
  • Assist with preparation and execution of large-scale spay and neuter events
  • Help coordinate staffing, workflow, and setup for high-volume or special event days
  • Maintain a calm and professional presence during busy or escalated situations

Qualifications

• Certified Veterinary Technician (CVT) credential preferred
• Minimum of 2-4 years of clinical experience in a veterinary setting.
• Proven experience in training or mentoring veterinary staff preferred.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Familiarity with Shelter Medicine and high-volume clinic environments is a plus.
• Proficiency with training tools and technology.
• Ability to work Sundays; ensure full coverage of schedule with Veterinary Technician Manager to ensure one of these positions is scheduled for each surgery day.

Physical Requirements

• Climbing stairs, balancing, stooping, kneeling, crouching, reaching, lifting and grasping
• Walking and moving about to accomplish tasks, particularly for long distances or moving from one work site to another
• Able to lift 25lbs occasionally, 10lbs frequently and a negligible amount constantly

Benefits

• Comprehensive health, dental, and vision insurance, including ancillary options and an Employee Assistance Program (EAP) through Blue Cross Blue Shield
• 403(b) retirement plan with employer match
• Paid time off, including vacation, sick days, and holidays

Work Environment: This position will be based at the Medical Center, which houses both the Clinic and Shelter Medicine departments. The role may involve hands-on training in clinical settings, requiring flexibility and adaptability.

Why Join Us?

By joining our team, you will have the opportunity to shape the future of veterinary care in our organization, empowering staff to deliver their best work while advancing animal welfare. If you’re passionate about education, leadership, and making a meaningful impact, we encourage you to apply.