Assistant Manager-City Market Coffee Roasters-KCI

OHM Concession Group; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in airport concessions is hiring for an Assistant Manager at City Market Coffee Roasters. This role is crucial for leading a team, maintaining service quality, and ensuring operational efficiency at the Kansas City Airport café, creating a welcoming environment for travelers.

Benefits

Health benefits

Dental and vision benefits

Paid time off

Staff discounts on coffee and food

Opportunities for career advancement

Qualifications

• Previous experience in a leadership role within coffee, restaurant, or hospitality.
• Strong interpersonal and problem-solving skills.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Assist in hiring, training, and supervising baristas and staff.
• Ensure warm and efficient customer experience.
• Oversee inventory and stock management.

Skills

Leadership

Customer Service

Problem Solving

Job description

Position:Assistant Manager-City Market Coffee Roasters-KCI

Location: Kansas City International Airport

Job Id:424

# of Openings:1

Assistant Manager – City Market Coffee Roasters (Kansas City Airport) Location: Kansas City International Airport (MCI), Kansas City, MO Position Type: Full-Time

About Us: City Market Coffee Roasters is a locally loved café, bringing premium, handcrafted coffee to travelers at Kansas City International Airport. We pride ourselves on quality brews, exceptional service, and a welcoming atmosphere that gives customers a moment of comfort in the midst of their journey.

Job Overview: The Assistant Manager plays a key role in ensuring smooth daily operations, supporting the General Manager in leading a high-performing team, maintaining product quality, and delivering outstanding customer service. This role requires a motivated, organized, and service-driven individual who thrives in a fast-paced environment.

Key Responsibilities:

• Team Leadership: Assist in hiring, training, and supervising baristas and staff to uphold service standards and operational efficiency.
• Customer Service Excellence: Ensure a warm, friendly, and efficient customer experience, addressing guest needs and resolving any concerns professionally.
• Operational Support: Oversee inventory, ordering, and stock management to maintain product availability and freshness.
• Quality Control: Maintain consistency in beverage preparation, adhering to City Market Coffee Roasters' high standards.
• Financial Oversight: Support revenue goals by managing cash handling procedures, analyzing sales trends, and assisting in budget management.
• Compliance & Safety: Ensure adherence to health, safety, and food regulations, as well as airport operational guidelines.
• Marketing & Promotions: Collaborate with leadership to implement promotions, seasonal offerings, and customer engagement initiatives.

Qualifications:

• Previous experience in a leadership role within the coffee, restaurant, or hospitality industry.
• Strong interpersonal and problem-solving skills with a customer-focused mindset.
• Ability to work efficiently in a fast-paced airport setting.
• Knowledge of coffee preparation and café operations (preferred but not required).
• Ability to lead a team with enthusiasm and professionalism.
• Competitive hourly wage plus performance incentives.
• Health, dental, and vision benefits.
• Paid time off and staff discounts on coffee and food.
• Opportunities for career advancement and professional development.

OHM Concession Groupis committed to positively impacting the lives of our Associates, Families and Business Partners.