Assistant Manager - Chicago Ridge Mall, Hollister

Abercrombie & Fitch Co.; Chicago Ridge (IL); On-site; USD 38,000 - 54,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking an Assistant Manager to help drive sales and manage daily store operations. You will lead opening and closing routines, supervise the salesfloor and stockroom, and ensure superior customer service while upholding brand standards.

You will recruit, train, and engage team members, leverage merchandising knowledge, and analyze store performance to inform decisions. A strong focus on culture and values will guide your leadership.

Qualifications

• Experience supervising staff and scheduling
• Strong customer service orientation and ability to drive sales
• Good understanding of brand values and visual standards

Responsibilities

• Perform Opening and Closing routines and ensure store readiness.
• Supervise salesfloor and stockroom to maintain service excellence and smooth operations.
• Conduct staffing and scheduling, including payroll considerations.
• Train and develop non-management staff to meet performance goals.
• Demonstrate product knowledge and brand awareness to boost sales.
• Build and maintain compelling visual displays aligned with brand standards.
• Analyze reports to inform store decision making and action planning.
• Protect store assets and manage inventory controls.
• Operate POS systems to process transactions efficiently.
• Fulfill OMNI Channel orders to support customer convenience.
• Represent the Abercrombie & Fitch brand and embody company culture and values.

Skills

People management

Sales analytics

Customer service

Tools

Point of Sale (POS) systems

Job description

The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analysing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves every day. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store’s organization.

What You’ll Do

• Perform Opening and Closing Routines.
• Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations.
• Conduct staffing and scheduling operations and payroll management.
• Train and develop the non-management staff.
• Demonstrate product knowledge and brand awareness, while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets & perform inventory control.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Represent the Brand and Exemplify Company Culture and Values.