Assistant Manager - Casino

Love's Travel Stops; Kentucky; On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

Tuition assistance

Health insurance

Flexible scheduling

Career development

On-the-job training

Competitive pay

Team bonus

Holiday pay

401(k) with matching

Pet insurance

Parental leave

Adoption assistance

Employee assistance

Job summary

Love’s Travel Stops is seeking a Casino Assistant Manager to help run our casino operations with a strong focus on customer service and staff leadership. You will assist the Casino Manager and oversee daily activities, ensuring security of assets and adherence to policies.

Responsibilities include training staff on bar policies, maintaining gaming and safety standards, managing cash handling, inventory, and facility upkeep, and driving Mystery Shop improvements while ensuring legal compliance

Qualifications

• Experience in customer-facing leadership roles preferred.
• Ability to oversee daily casino operations and staff during shifts.
• Knowledge of liquor laws and responsible serving policies.

Responsibilities

• Provide exceptional customer service and supervise location staff during designated shifts.
• Oversee daily operations and ensure compliance with policies and procedures.
• Assist Casino Manager with training, cash handling, and inventory control.
• Maintain facility standards, security of assets, and safe gaming environment.
• Support Mystery Shop scores and implementation of improvement plans.
• Ensure compliance with liquor laws and company alcohol policies.

Skills

Customer service

Staff supervision

Training

Liquor laws knowledge

Cash handling

Safety compliance

Inventory control

Facilities maintenance

Marketing execution

Mystery Shop scores

Tools

POS systems

Job description

Welcome to Love’s!

Where People are the Heart of Our Success

Casino Assistant Manager

A Casino Assistant Manager will help run our business by providing excellent customer service while assisting with all casino operations and ensuring company assets are secure. Casino Assistant Managers will perform various daily duties at the direction of the Casino Manager. During designated shift times, Casino Assistant Managers will assist with overseeing and coordinating activities around the casino as well as hold responsibility for implementing decisions in support of the operations policies and procedures.

How You Will Fit In

• Provide exceptional customer service and ensure that all employees of the location are doing the same
• Responsible for overseeing staff and the overall daily management of the designated shift times
• Recognize and resolve customer issues or complaints by determining optimal solutions in a timely manner
• Understand and have the ability to assist the Casino Manager in training bar policies including all applicable liquor laws
• Responsible for ensuring customers are of the proper age for casino gaming or consuming and purchasing alcoholic beverages according to state and federal law
• Delegate tasks and follow-up to ensure that tasks are being completed
• Review and follow up on daily task lists ensuring completion
• Responsible for the security of the casino assets
• Responsible for ensuring the proper working order of gaming systems, including preventative maintenance
• Responsible for assisting management with ordering, invoicing, and proper rotation to ensure inventory levels stay within company guidelines and waste is kept at a minimum
• Responsible for keeping interior and exterior of the location up to established company standards in terms of facility maintenance, proper merchandising, and suitable marketing procedures
• Assist the Casino Manager with managing Mystery Shop scores and implement plans to improve scores
• Ensure that daily deposits are made in accordance with cash handling policies
• Ensure that all cash handling and Love’s policies are being followed by employees
• Follow all applicable liquor laws and any additional Love’s alcohol policies and ensure compliance by all employees
• Maintain a safe facility and use safety first practices to remain accident-free
• Perform weekly and monthly projects and assigned tasks
• Maintain personal grooming and company uniform standards
• Maintain company attendance standards
• Other tasks as assigned

Benefits That Can'tBe Beat

• Fuel Your Growth with Love's - company funded tuition assistance program
• Medical/Dental/Vision and Life Insurance Plans
• Flexible Scheduling
• Road to Success Program for career development
• On-the-job training
• Competitive pay (paid weekly)
• Team Member bonus program
• Holiday pay
• 401(k) with matching contributions
• Pet Insurance
• Parental Leave
• Adoption Assistance
• Employee Assistance Program

Typical Physical Demands

• Regularly required to talk and hear
• Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing
• Occasional lifting of up to 50lbs
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.