Assistant Manager, Carvela, York Outlet

KURT GEIGER; York (ME); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive base salary

Generous bonus structure

Pension scheme

Designer shoes each season

Employee discounts

Job summary

Kurt Geiger is seeking a Store Manager to lead and coach a boutique team, delivering exceptional customer service and achieving store targets in York, Maine. You will drive KPI performance, manage promotions, and uphold brand standards across merchandising, presentation, and compliance.

A passion for fashion trends and strong communication are essential to energize the team and delight customers. Join a fast-paced multi-channel luxury footwear and accessories retailer with a rich heritage and a

Qualifications

• Previous experience in retail.
• Self-motivated and driven by targets.
• Excellent communication and teamwork skills.

Responsibilities

• Ensure service standards are consistently met in your store, through regular team motivation, training and development.
• Mentor your team by demonstrating service standards and leading by example.
• Ensure store and company sales targets are consistently achieved by setting and monitoring these for your store and team.
• Regularly monitor your teams' KPIs and performance, planning development with the store manager.
• Maintain high standards of compliance and SOP adherence across all store operations.
• Update the store manager on trade and team performance.
• Support recruitment and onboarding with HR Talent team.
• Maintain a high-performance team through regular one-to-one meetings.
• Build strong client relationships for repeat business.
• Support staff rotas in line with trading patterns and seasonal peaks.
• Monitor stock deliveries and restock accuracy with head office merchanding.
• Coordinate stock takes and ensure stock accuracy.
• Organise store promotions to boost sales and protect brand presentation.
• Ensure team presentation standards align with policies and VM guidelines.
• Stay up to date with fashion trends and be an ambassador for the brand.
• Strong communicator with a passion for excellent service.
• Previous experience in retail and a team environment.
• Interest in key fashion trends and customer-centric approach.
• Self-motivated and driven by targets.
• Confident working in a team.

Skills

Retail experience

Customer service

Strong communication

Team leadership

Target-driven

Fashion trend awareness

Job description

Carvela, deeply rooted in Italian heritage, leads the way in premium accessories with shoes and bags designed in the heart of Milan by women, for women. Each product reflects our commitment to exceptional design and comfort, with every collection thoughtfully designed. Our brand is shaped by timeless style and a design philosophy that empowers women of all ages to feel their best. Made with high-quality materials and shaped by Italian-inspired silhouettes, our collections are created to work as hard as the women who wear them.

WE NEED YOU TO:

• Ensure service standards are consistently met in your store, through regular team motivation, training and development
• Be a mentor for your team by demonstrating service standards and leading by example
• Ensure store and company sales targets are consistently achieved by setting and monitoring these for your store and team
• Regularly monitor your teams' KPIs and performance, putting plans in place for further development as and when needed alongside the store manager
• Ensure operational objectives of the store and company are upheld and maintained
• Ensure all policies and procedures are consistently maintained through high standards of compliance at all times
• Regularly update the store manager on trade and team performance
• Support your manager with recruitment and onboarding talent for your store, whilst working with the HR talent team
• Maintain a high-performance team through regular one- to-one meetings
• Build and maintain excellent client relationships for repeat business
• Support the store manager to maintain staff rotas, remaining reactive to trading patterns, Christmas & sales
• Monitor and manage stock deliveries
• Work with head office merchandising team to ensure restock accuracy
• Coordinate store stock take and maintain stock accuracy standards
• Organise and execute impactful store promotions to boost overall sales for store
• Protect the Kurt Geiger brands and ensure all team members meet personal presentation standards and policies
• Ensure your team maintains excellent visual presentation of store which is consistent with company/VM guidelines
• Keep up to date with new fashion trends
• Be an ambassador for your team and store
• Strong communicator
• Understanding of excellent service
• Previous experience in retail
• Interest and awareness of key fashion trends
• Self-motivated and driven by targets
• Confident working in a team

Our Stores

The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world's most famous department stores.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

• Competitive basic salary
• Generous bonus structure
• Pension Scheme
• Gorgeous shoes each season
• Amazing employee discounts

If you're successful, you will work for a business which recognises that amazing people are the key to driving our business forward and fulfil our vision of being the world's leading multi-channel retailer of luxury branded shoes and accessories. We are a fast-paced business where no two days are the same, so you will need to be adaptable; but we will reward your hard-work, commitment and loyalty with a fantastic benefits package and very real opportunities for progression.

We Are One

For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | Against Racism