Customer-Focused Store Team Lead & Development Coach

Kurt Geiger; McLean (VA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Employee discount

Career development opportunities

Regular company training

Uniform shoes

Job summary

Kurt Geiger is seeking a motivated customer service representative in Illinois to provide excellent service, assist customers, and maintain store standards. Responsibilities include managing transactions, coaching sales assistants, and supporting inventory management. Ideal candidates should be strong communicators, able to stand for long periods, and lift heavy objects. The position offers employee discounts and career development opportunities.

Qualifications

• Must be eligible to work in the US.
• Proficient in English, both written and spoken.
• Ability to lift in excess of 50 pounds.

Responsibilities

• Provide excellent customer service and assist customers professionally.
• Engage with customers to understand their needs and offer recommendations.
• Maintain store standards and manage inventory.
• Coach and develop sales assistants.

Skills

Customer service

Communication

Motivation

Flexibility

Job description

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

Responsibilities

• Provide excellent customer service by greeting and assisting customers in a friendly and professional manner, working towards specific supervisor targets
• Actively engage with customers to understand their needs, offer product recommendations
• Stay informed about current products, trends and promotions to provide up-to-date information to customers
• Supporting with visual merchandising of the store
• Maintain store standards throughout the store, including the back of house
• Be a role model for the brand and maintain personal presentation standards
• Ensure all products are properly tagged with accurate pricing and product information
• Process transactions accurately and efficiently using the point of sales system, handling cash, credit cards and other forms of payment
• Proficient in using and training the team on how to deal with customer service issues
• Closing and opening the store, as well as setting up the cash register
• Setting daily team targets and agenda in absence of the manager
• Coaching and developing sales assistants, supporting them in delivering their sales targets
• Support with inventory management and organization of stockroom
• Replenish the shop floor as and when necessary
• Communicate daily needs with the management team
• Supervise the team and coordinate break times
• Report daily activities to the management team

• Highly motivated
• Strong communicator
• Ability to stand for long periods and engage in repetitive activities
• Ability to lift in excess of 50 pounds
• Ability to climb ladders and use a stepping stool
• Flexible to work weekends and evenings.
• Must be eligible to work in the US
• Proficient in English, written and spoken

We’re an energic fast-paced brand that embraces progress and strives for innovation. Hard work is rewarded with new opportunities at every level and kindness is celebrated in everything we do.

Benefits

• Employee discount
• Career development opportunities
• Regular company training
• Uniform shoes

Our Stores

The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores in the UK, including our new flagship store on London Oxford street. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness For Freedom | For Unity Against Racism