Assistant Manager- Canoga Park

The Salvation Army Southern California; Los Angeles (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A non-profit organization in Los Angeles is hiring an Assistant Store Manager to oversee daily operations, train staff, and ensure exceptional customer service. Candidates should have at least 2 years of retail management experience and the ability to handle cash transactions efficiently. This role requires flexibility in scheduling, as the store operates seven days a week. The position offers opportunities to contribute positively to the community through retail sales supporting rehabilitation programs.

Qualifications

• Minimum of 2 years previous Retail Management/Supervisory experience.
• Must be able to accurately handle cash transactions.
• Effective communication skills with management and customers.

Responsibilities

• Partner with Store Manager in daily store operations.
• Coach and train store employees.
• Maintain good customer and donor relations.

Skills

Retail Management

Customer Service

POS/Cash Register Operations

Education

High School diploma/GED or equivalent

Job description

Overview

About The Arc The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

About Our Retail Team Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Canoga Park Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.

Note: When submitting your application, please ensure all fields are completed. Incomplete applications may not be considered during the screening process.

Position

ASSISTANT STORE MANAGER, you will be responsible for (but not limited to):

• Taking an active role and partnering with the Store Manager in the day-to-day operation of the store.
• All day-to-day store operations in the absence of the Store Manager.
• Providing coaching, training, and development to the Store Employees.
• Ensuring Customer/Donor needs are met by maintaining good Customer/Donor/Community relations; complaints are resolved; and service is quick and efficient.
• Communicating any personnel issues with Management, in absence of Store Manager. May issue disciplinary warnings, conference reports, employee evaluations and goals as needed in coordination with the HR Generalist/Coordinator and District Sales Manager.
• Ensuring store is maintained at ARC Merchandising Standards, adequate inventory levels on hand.
• BRP (Back Room Processing) – In absence of Store Manager, ensure that the Material Handlers are working effectively and efficiently to meet daily processing goals.
• Adequate amount of change at the beginning of each day, always safeguarding cash in registers and safe and banking of cash receipts as per ARCC policy.
• Assisting the Store Manager on ensuring that safety measures are established and maintained consistent with ARC policy and governmental regulations.
• Implementing appropriate loss prevention measures.
• Other written or verbal duties as may be assigned by Management, Retail Directors and Command Administration.

Qualifications

• High School diploma/GED or equivalent.
• Must have a minimum of 2 years previous Retail Management/Supervisory experience.
• Must be able to accurately handle POS/Cash Register operations and cash transactions.
• Must hold a valid Driver’s license, be able to show proof of insurance.
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, fellow store employees, customers, and donors.

Physical Demands

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
• Ability to move product up to 50lbs.
• Ability to perform various repetitive motion tasks.
• Must be able to perform duties with or without reasonable accommodation.

Schedule

Our stores operate 7 days per week. Work schedules are determined by Management and the employee must be flexible to always ensure adequate store coverage. Full-time associates may be scheduled to work any full-time shift including evenings, weekends, and holidays.