Assistant Manager , Business Operation (2yrs Contract)

Samsung Electronics America; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a results-oriented professional to manage business systems and sales operations. In this pivotal role, you will ensure the accuracy of business intelligence, support supply chain management, and oversee B2B order processing. Your analytical skills and proficiency in tools like Salesforce.com will be key to driving performance and operational excellence. Join a dynamic team where your contributions will directly impact business success and customer satisfaction, while collaborating across various functions to achieve strategic goals.

Qualifications

• Degree holder with at least 5 years in CRM/Analytics/Sales operation.
• Strong in Microsoft Excel with excellent analytical skills.

Responsibilities

• Manage business systems and monitor business intelligence accuracy.
• Support SCM on forecasting and ensure timely delivery based on customer PO.

Skills

Analytical Skills

Problem-Solving

Organizational Agility

Interpersonal Skills

Microsoft Excel

Education

Degree in relevant field

Tools

Salesforce.com

Job description

Position Summary

Role and Responsibilities

Cadence

• Manage and monitor the accuracy of business systems and efficient distribution of business intelligence
• Provide Weekly Dashboard for review and analysis on team performance (Revenue, Sell-out/through, operation KPIs, etc.)

SCM

• Support SCM / PM on forecasting and delivery planning
• Monitor and ensure timely delivery based on the customer PO
• Collaborate with logistics on delivery booking
• Maintain Channel Inventory reports provided by Distributor and upload into the system

SD

• Manage overall sales deduction operation and ensure accurate budget planning
• Coordinate and follow up with customers (with sales team) to liaise and follow up on invoices/documentation to complete the claims
• Liaise and follow up with the Finance team on the claim process, progress, and status to complete the whole transaction/claims without delays

Expenses

• Manage overall marketing expense operation and ensure accurate budget planning
• Support and work with Marketing on budget plan and coordinate with agencies
• Liaise and follow up on invoices/documentation to complete the marketing claims
• Liaise and follow up with the Finance team on the claim process, progress, and status to complete the whole transaction/claims without delays

Sales Force / B2B Operation

• Responsible for B2B order processing and CRM tools administration (Salesforce.com)
• Salesforce.com Account Maintenance, e.g., Account creation & assignment
• Monitor and process Purchase Orders (PO) from customers and track the status
• Collaborate with sales on updating Salesforce (CRM system) for B2B project pricing, BO stages & roll-out

Skills and Qualifications

• Degree holder with at least 5 years of experience in CRM/Analytics/Sales operation
• Strong in Microsoft Excel, possess excellent analytical skills and problem-solving attitude
• Good organizational agility, command skills, and interpersonal skills to work effectively across functions and lines of business
• Results-oriented and meticulous