Assistant Manager, Branch Office - NB Point Loma

Navy Federal Credit Union; San Diego (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Navy Federal Credit Union is seeking a Branch Manager to oversee the operations of a medium/large branch, lead staff, and ensure service excellence for members in San Diego.

You will supervise lending and depository services, monitor cash controls, and coordinate recruiting, training, and budget activities to meet business goals while maintaining regulatory compliance.

Qualifications

• Three years' experience in grade level 76 (or higher) or applicable external experience.
• Advanced knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts.
• Advanced knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts.
• Advanced knowledge of functions relating to cash and ATM operations.
• Ability to manage multiple priorities independently and/or in a team environment.
• Exposure to managing multiple priorities independently and/or in a team environment.
• Experience in supervising and leading employees.
• Working knowledge of retail banking industry best practices.

Responsibilities

• Supervise and lead branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts.
• Assist the Manager in monitoring cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits.
• Manage staff to ensure vault opening, closing and balancing procedures are completed.
• Assist in leading outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events.
• Participate and/or oversee recruiting, on-boarding and initial training of team members.
• Collaborate with Manager on budget, purchasing, tracking and records retention for business expenses.
• Consult with team members to determine development goals for continual growth in technical, soft and leadership skills.
• Assist in leading team to achieve and maintain product, service and business goals, including cross servicing of Navy Federal products and services.
• Analyze reports and conduct trend analysis to optimize business performance.
• Lead and train the team to deliver quality member service to our members.
• Ensure compliance with all security, safety and emergency preparedness procedures.
• Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.
• Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures.
• Perform supervisory/managerial responsibilities: supervise daily activities; ensure adequate/skilled staffing; select employees; establish performance goals and priorities; prepare, conduct and review performance appraisals; develop, mentor, and counsel staff; provide input and/or prepare budget requirements for AFP; ensure section/branch goals and objectives align with division/department strategy; ensure efficiency of operations; act as Manager in the incumbent's absence; perform other duties as assigned.

Skills

Leadership experience

Branch operations

Regulatory knowledge

Customer service

Communication skills

Staff management

Education

Bachelor's Degree in Accounting or Business Administration

Job description

Overview

To assist the Branch Manager of a medium/large branch office by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.

Responsibilities

• Supervise and lead branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts
• Assist the Manager in monitoring cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits
• Manage staff to ensure vault opening, closing and balancing procedures are completed
• Assist in leading outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events
• Participate and/or oversee recruiting, on-boarding and initial training of team members
• Collaborate with Manager on budget, purchasing, tracking and records retention for business expenses
• Consult with team members to determine development goals for continual growth in technical, soft and leadership skills
• Assist in leading team to achieve and maintain product, service and business goals, including cross servicing of Navy Federal products and services
• Analyze reports and conduct trend analysis to optimize business performance
• Lead and train the team to deliver quality member service to our members
• Ensure compliance with all security, safety and emergency preparedness procedures
• Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.
• Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures
• Perform supervisory/managerial responsibilities:
  • Supervise daily activities
  • Ensure adequate/skilled staffing; select employees
  • Establish performance goals and priorities
  • Prepare, conduct and review performance appraisals
  • Develop, mentor, and counsel staff
  • Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
  • Ensure section/branch goals and objectives align with division/department strategy
  • Ensure efficiency of operations
  • Act as Manager in the incumbent's absence
• Perform other duties as assigned

Qualifications

• Three years' experience in grade level 76 (or higher) or applicable external experience
• Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience
• Advanced knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts
• Advanced knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts
• Advanced knowledge of functions relating to cash and ATM operations
• Ability to manage multiple priorities independently and/or in a team environment
• Exposure to managing multiple priorities independently and/or in a team environment
• Exposure to developing/maintaining community and command relations
• Experience in member/customer service operations
• Experience in responding to requests regarding complex financial information/data
• Experience in supervising and leading employees
• Working knowledge of retail banking industry best practices
• Desired - Familiarity with financial institution and lending practices, principles and regulations
• Effective organizational, planning and time management skills
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
• Advanced verbal and written communication skills
• Effective word processing and spreadsheet software skills

Desired Qualifications

• Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience

Hours:

• Available Monday - Saturday, hours based on business needs.

Location:

• 200 Catalina Blvd San Diego, California 92106
• Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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• Most Loved Workplace – America’s Top Most Loved Workplaces® 2025
• 2025 PEOPLE® Companies That Care
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• Military Times 2025 Best for Vets Employers
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• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
• Military.com Top Military Spouse Employers 2025
• 2026 Handshake Early Talent Award
• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity:

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations:

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Bank Secrecy Act:

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.