Assistant Manager, Branch Office - Kenneth R Burns

Navy Federal Credit Union; Potomac Mills (VA); Hybrid; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Branch Supervisor to lead a dedicated team in delivering exceptional financial services. This role involves overseeing branch operations, ensuring compliance with regulations, and fostering a culture of growth and development among staff. The ideal candidate will thrive in a collaborative environment, driving performance through effective leadership and organizational skills. With a commitment to excellence, this position offers a unique opportunity to make a significant impact within the community while enjoying competitive pay and generous benefits. Join a company that values its employees and promotes a hybrid work environment, ensuring a balanced work-life experience.

Benefits

Competitive Pay

Generous Benefits

Flexible Work Environment

Employee Referral Program

Qualifications

• Knowledge of federal regulations governing consumer lending.
• Ability to manage multiple priorities in a team environment.

Responsibilities

• Supervise branch team to provide a full range of products and services.
• Assist in monitoring cash operations and ensure compliance with policies.

Skills

Leadership

Customer Service

Organizational Skills

Time Management

Communication Skills

Decision Making

Education

Bachelor's Degree in Accounting

Bachelor's Degree in Business Administration

Tools

Word Processing Software

Spreadsheet Software

Job description

Overview

To assist the Branch Manager of a small/medium/large branch office by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Supervise and lead branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts
• Assist the Manager in monitoring cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits
• Manage staff to ensure vault opening, closing and balancing procedures are completed
• Participate in outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events
• Participate in recruiting efforts, on-boarding and initial training of team members
• Participate in budget, purchasing, tracking and records retention for business expenses
• Guide team development for continual growth in technical, soft and leadership skills
• Provide applicable support to ensure team achieves and maintains product, service and business goals, including cross servicing of Navy Federal products and services
• Assist with leading and training team members to deliver high quality service to our members
• Analyze reports and conduct trend analysis to optimize business performance
• Ensure compliance with all security, safety and emergency preparedness procedures
• Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.
• Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures
• Perform supervisory/managerial responsibilities:
  • Supervise daily activities
  • Ensure adequate/skilled staffing; select employees
  • Establish performance goals and priorities
  • Prepare, conduct and review performance appraisals
  • Develop, mentor, and counsel staff
  • Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
  • Ensure section/branch goals and objectives align with division/department strategy
  • Ensure efficiency of operations
  • Act as Manager in the incumbent's absence
• Perform other duties as assigned

Qualifications

• Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience
• Working knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts
• Working knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts
• Working knowledge of functions relating to cash and ATM operations
• Ability to manage multiple priorities independently and/or in a team environment
• Exposure to member/customer service operations
• Exposure to mentoring and leading employees
• Effective organizational, planning and time management skills
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill interacting with staff, management, vendors and members diplomatically and tactfully
• Effective verbal and written communication skills
• Effective word processing and spreadsheet software skills

Desired Qualifications

• Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience
• Familiarity with financial institution and lending practices, principles and regulations
• Familiarity with retail banking industry best practices

Hours: Available Monday - Saturday: hours based on business needs.

Location: 12520 Dillingham Square, Woodbridge, Virginia

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* Best Companies for Latinos to Work for 2024* Computerworld Best Places to Work in IT* Forbes 2024 America's Best Large Employers* Forbes 2024 America's Best Employers for New Grads* Forbes 2024 America's Best Employers for Tech Workers* Fortune Best Workplaces for Millennials 2024* Fortune Best Workplaces for Women 2024* Fortune 100 Best Companies to Work For 2024* Military Times 2024 Best for Vets Employers* Newsweek Most Loved Workplaces * 2024 PEOPLE Companies That Care* Ripplematch Recruiting Choice Award* Yello and WayUp Top 100 Internship ProgramsFrom Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.