Assistant Manager, Branch Office (Full-Time) - Mayfield Heights

Navy Federal Credit Union; Mayfield Heights (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Navy Federal Credit Union in Mayfield Heights, Ohio is seeking a Branch Manager or lead supervisor who oversees branch operations, staff performance, and delivery of the full range of Navy Federal products.

You will supervise daily activities, manage staffing, training, budgeting, and ensure compliance with security, HR policies and regulatory requirements while supporting member service excellence.

Qualifications

• Scorecard criteria requirements as defined by Branch Operations Governance or external experience.
• Knowledge of federal regulations governing consumer lending, credit cards, mortgages and deposit accounts.
• Knowledge of multiple financial products including mortgage loans, credit cards, and savings/checking accounts; cash and ATM operations.
• Ability to manage multiple priorities independently or in a team environment.
• Experience in member/customer service operations.
• Experience mentoring and leading employees.
• Strong organizational, planning and time management skills.
• Ability to exercise initiative and sound judgment.
• Interpersonal skills with staff, management, vendors and members.
• Excellent verbal and written communication; proficient in word processing and spreadsheets.

Responsibilities

• Supervise and lead branch team to provide Navy Federal products and services.
• Assist Manager in monitoring cash operations and branch self-auditing.
• Manage vault opening, closing and balancing procedures.
• Participate in outside marketing and local events for members/new members.
• Recruit, onboard and train branch staff.
• Participate in budgeting, purchasing and records retention for expenses.
• Guide team development in technical, soft and leadership skills.
• Provide support to achieve product, service and business goals, including cross-servicing Navy Federal products.
• Lead and train team members to deliver high quality service to members.
• Analyze reports and conduct trend analysis to optimize performance.
• Ensure compliance with security, safety and HR policies.
• Follow all policies and procedures; supervise daily activities and staffing.
• Act as Manager in the incumbent's absence.

Skills

Scorecard criteria

Consumer lending regulations

Banking products knowledge

Cash and ATM operations

Multitasking

Member service experience

Mentoring and leadership

Organizational skills

Initiative and judgment

Communication skills

Word processing & spreadsheets

Education

Bachelor's Degree in Accounting

Bachelor's Degree in Business Administration

Equivalent combination of training/education/experience

Job description

To assist the Branch Manager of a small/medium/large branch office by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.

Responsibilities

• Supervise and lead branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts
• Assist the Manager in monitoring cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits
• Manage staff to ensure vault opening, closing and balancing procedures are completed
• Participate in outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events
• Participate in recruiting efforts, on-boarding and initial training of team members
• Participate in budget, purchasing, tracking and records retention for business expenses
• Guide team development for continual growth in technical, soft and leadership skills
• Provide applicable support to ensure team achieves and maintains product, service and business goals, including cross servicing of Navy Federal products and services
• Assist with leading and training team members to deliver high quality service to our members
• Analyze reports and conduct trend analysis to optimize business performance
• Ensure compliance with all security, safety and emergency preparedness procedures
• Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.
• Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures
• Perform supervisory/managerial responsibilities:
  • Supervise daily activities
  • Ensure adequate/skilled staffing; select employees
  • Establish performance goals and priorities
  • Prepare, conduct and review performance appraisals
  • Develop, mentor, and counsel staff
  • Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
  • Ensure section/branch goals and objectives align with division/department strategy
  • Ensure efficiency of operations
  • Act as Manager in the incumbent's absence
• Perform other duties as assigned

Qualifications

• Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience
• Working knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts
• Working knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accountsWorking knowledge of functions relating to cash and ATM operations
• Ability to manage multiple priorities independently and/or in a team environment
• Exposure to member/customer service operations
• Exposure to mentoring and leading employees
• Effective organizational, planning and time management skills
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill interacting with staff, management, vendors and members diplomatically and tactfully
• Effective verbal and written communication skills
• Effective word processing and spreadsheet software skills

Desired Qualifications

• Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience
• Familiarity with financial institution and lending practices, principles and regulations
• Familiarity with retail banking industry best practices

Hours

• Available Monday - Saturday, hours based on business needs.

Location

• 5945 Mayfield Road Mayfield Heights, Ohio 44124
• Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE 100 Best Companies to Work For® 2026
• Yello and WayUp Top 100 Internship Programs 2025
• Computerworld® Best Places to Work in IT 2026
• Most Loved Workplace – America’s Top Most Loved Workplaces® 2025
• 2025 PEOPLE® Companies That Care
• Newsweek Most Trustworthy Companies in America 2026
• Military Times 2025 Best for Vets Employers
• Forbes® 2026 America's Best Large Employers
• Forbes® 2025 America's Best Employers for New Grads
• Forbes® 2025 America's Best Employers for Tech Workers
• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
• Military.com Top Military Spouse Employers 2025
• 2026 Handshake Early Talent Award
• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.