Assistant Manager, Branch Office - Forest Acres

Navy Federal Credit Union; Columbia (SC); On-site; USD 80,000 - 105,000; Full time

Job summary

Navy Federal Credit Union is seeking a Branch Manager in Columbia, SC to oversee daily branch operations and staff, ensuring efficient service and adherence to policies. You will supervise lending and depository activities, monitor cash processes, and participate in local marketing and recruitment efforts to drive member growth.

The role emphasizes strong leadership, regulatory knowledge, and the ability to balance multiple priorities while delivering high-quality member experiences across

Qualifications

• Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience.
• Working knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts.
• Working knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts.
• Working knowledge of functions relating to cash and ATM operations.
• Ability to manage multiple priorities independently and/or in a team environment.
• Exposure to member/customer service operations.
• Exposure to mentoring and leading employees.
• Effective organizational, planning and time management skills.
• Effective skill exercising initiative and using good judgment to make sound decisions.
• Effective skill interacting with staff, management, vendors and members diplomatically and tactfully.
• Effective verbal and written communication skills.
• Effective word processing and spreadsheet software skills.

Responsibilities

• Supervise daily branch activities to provide full Navy Federal products and services.
• Monitor cash operations and branch self-auditing for asset security.
• Oversee vault opening, closing, and balancing procedures.
• Participate in outside marketing and local events for recruitment and outreach.
• Assist in recruiting, onboarding and training of team members.
• Help manage budget, purchasing, and records retention for branch expenses.
• Guide team development in technical, soft, and leadership skills.
• Support achievement of product, service and business goals across branches.
• Lead and train staff to deliver high-quality member service.
• Analyze reports and conduct trend analysis to optimize performance.
• Ensure compliance with security, safety and emergency procedures.

Skills

Regulatory knowledge

Staff mentoring

Multi-priority management

Communication skills

Time management

Decision making

Interpersonal skills

Education

Bachelor's Degree in Accounting or Business Administration

Tools

Word processing

Spreadsheet software

Job description

Overview

To assist the Branch Manager of a small/medium/large branch office by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.

Responsibilities

• Supervise and lead branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts
• Assist the Manager in monitoring cash operations and branch self‑auditing efforts to keep credit union assets secure and within operational limits
• Manage staff to ensure vault opening, closing and balancing procedures are completed
• Participate in outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events
• Participate in recruiting efforts, on‑boarding and initial training of team members
• Participate in budget, purchasing, tracking and records retention for business expenses
• Guide team development for continual growth in technical, soft and leadership skills
• Provide applicable support to ensure team achieves and maintains product, service and business goals, including cross servicing of Navy Federal products and services
• Assist with leading and training team members to deliver high quality service to our members
• Analyze reports and conduct trend analysis to optimize business performance
• Ensure compliance with all security, safety and emergency preparedness procedures
• Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.
• Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures
• Perform supervisory/managerial responsibilities:
  • Supervise daily activities
  • Ensure adequate/skilled staffing; select employees
  • Establish performance goals and priorities
  • Prepare, conduct and review performance appraisals
  • Develop, mentor, and counsel staff
  • Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
  • Ensure section/branch goals and objectives align with division/department strategy
  • Ensure efficiency of operations
  • Act as Manager in the incumbent's absence
• Perform other duties as assigned

Qualifications

• Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience
• Working knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts
• Working knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts
• Working knowledge of functions relating to cash and ATM operations
• Ability to manage multiple priorities independently and/or in a team environment
• Exposure to member/customer service operations
• Exposure to mentoring and leading employees
• Effective organizational, planning and time management skills
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill interacting with staff, management, vendors and members diplomatically and tactfully
• Effective verbal and written communication skills
• Effective word processing and spreadsheet software skills

Desired Qualifications

• Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience
• Familiarity with financial institution and lending practices, principles and regulations
• Familiarity with retail banking industry best practices

Additional Information

Hours

• Available Monday - Saturday: hours based on business needs.

Location

• 5424 Forest Dr Ste 100 Columbia, South Carolina 29206
• Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* FORTUNE 100 Best Companies to Work For 2026* Yello and WayUp Top 100 Internship Programs 2025* Computerworld Best Places to Work in IT 2026* Most Loved Workplace - America's Top Most Loved Workplaces 2025* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America 2026* Military Times 2025 Best for Vets Employers* Forbes 2026 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2026 Handshake Early Talent Award* Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026From Fortune Magazine. 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.