Assistant Manager, Branch Office - Aurora

Navy Federal Credit Union; Aurora (IL); On-site; Full time

Job summary

Navy Federal Credit Union is seeking an Assistant Manager for its Aurora branch to oversee operations and ensure high standards of customer service. The role involves supervising staff, managing cash operations, and participating in marketing initiatives. Ideal candidates will have a Bachelor’s degree and experience in financial services, with strong leadership and organizational skills.

Benefits

Competitive pay

Generous benefits

Qualifications

• Working knowledge of consumer lending regulations.
• Effective verbal and written communication skills.
• Ability to manage multiple priorities.

Responsibilities

• Supervise branch operations and staff activities.
• Ensure compliance with security and HR policies.
• Participate in outside marketing and promotional activities.

Skills

Leadership

Organizational skills

Time management

Customer service

Education

Bachelor's Degree in Accounting, Business Administration or equivalent

Job description

Assistant Manager, Branch Office - Aurora

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Assistant Manager, Branch Office - Aurora

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Navy Federal Credit Union provided pay range

This range is provided by Navy Federal Credit Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$33.00/hr - $42.00/hr

Overview

To assist the Branch Manager of a small/medium/large branch office by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.

Responsibilities

• Supervise and lead branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts
• Assist the Manager in monitoring cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits
• Manage staff to ensure vault opening, closing and balancing procedures are completed
• Participate in outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events
• Participate in recruiting efforts, on-boarding and initial training of team members
• Participate in budget, purchasing, tracking and records retention for business expenses
• Guide team development for continual growth in technical, soft and leadership skills
• Provide applicable support to ensure team achieves and maintains product, service and business goals, including cross servicing of Navy Federal products and services
• Assist with leading and training team members to deliver high quality service to our members
• Analyze reports and conduct trend analysis to optimize business performance
• Ensure compliance with all security, safety and emergency preparedness procedures
• Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.
• Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures
• Perform supervisory/managerial responsibilities:
• Supervise daily activities
• Ensure adequate/skilled staffing; select employees
• Establish performance goals and priorities
• Prepare, conduct and review performance appraisals
• Develop, mentor, and counsel staff
• Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
• Ensure section/branch goals and objectives align with division/department strategy
• Ensure efficiency of operations
• Act as Manager in the incumbent's absence
• Perform other duties as assigned
  
  

Qualifications

• Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience
• Working knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts
• Working knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts
• Working knowledge of functions relating to cash and ATM operations
• Ability to manage multiple priorities independently and/or in a team environment
• Exposure to member/customer service operations
• Exposure to mentoring and leading employees
• Effective organizational, planning and time management skills
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill interacting with staff, management, vendors and members diplomatically and tactfully
• Effective verbal and written communication skills
• Effective word processing and spreadsheet software skills
  
  
  

Desired Qualifications

• Familiarity with financial institution and lending practices, principles and regulations
• Familiarity with retail banking industry best practices
• Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience
  
  
  

Hours: Available Monday - Saturday, hours based on business needs.

Location: 1125 South Tower Rd, Aurora, Colorado 80017

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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• Ripplematch Recruiting Choice Award
• Yello and WayUp Top 100 Internship Programs
  
  
  

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Other

Job function

• Job function

  Administrative

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