Assistant Manager (Bilingual) - Dallas

ResProp; Dallas (TX); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Benefits

401(k) retirement plan

Competitive Paid Time Off

Discounted rent at properties

Job summary

ResProp Management in Dallas, TX is seeking a motivated Leasing Consultant to drive occupancy by applying creative sales strategies, guiding tours, closing leases, and delivering an outstanding move-in experience for residents.

You will maintain resident ledgers, handle rent payments, issues, and inspections, and collaborate with the Property Manager to support retention, events, and daily property operations.

Qualifications

• At least one year of leasing experience in residential property management.
• Strong written and verbal communication skills.
• Cheerful attitude and customer service focus.
• Tech savvy—able to learn/work with property management applications.
• Bilingual English and Spanish.

Responsibilities

• Lead leasing consultants with creative sales strategies to hit occupancy goals.
• Maintain resident ledgers, post rent, issue charges and finalize accounts.
• Initiate lease violations, late notices, and evictions as needed.
• Assist Property Manager with month-end accounting and reporting.
• Manage leasing process from tour to move-in and ensure a smooth resident experience.
• Build relationships with residents and respond to requests promptly.
• Plan and execute resident events with the team.
• Train teammates on leasing processes and company training.

Education

Bachelor's degree preferred

Tools

Property management software

Job description

ResProp Management helps people find apartment homes and builds communities. We are a multi-family property management company that serves people, community residents and owners. We got our start in 2010, have grown to over 20,000 units and we are continuing to grow daily. We owe our success to our focus on servant leadership, and our commitment to hiring top talent from the most innovative companies from both inside and outside the multifamily industry.

What you'll be doing:

• Serves as a leader for the leasing consultants by applying creative sales strategies to motivate the team and reach occupancy goals
• Maintain resident ledgers including posting rent payments and issuing charges, concessions and final account statements
• Initiate all necessary lease violations, late rent notices, and evictions as needed
• Assist Property Manager with Accounting Month End
• Assist with the leasing process from tour to move-in including closing the sale, completing lease documents and inspecting apartments to ensure the residents have an excellent move-in experience.
• Understand the value of the property features as they relate to the prospective resident's needs.
• Support occupancy and retention goals by following up with potential and current residents.
• Build relationships with residents through courteous and timely response to needs and concerns.
• Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Work with other teammates to plan and organize resident events.
• Train and develop other teammates (provide on-the-job training to leasing consultants and schedules company training).
• Visually inspect/prepare the entire property (office, models, compactor, vacants, curb appeal and amenity areas) daily for cleanliness. Inspect and touch up model and vacant units. Responsible for maintaining work area and office cleanliness.
• Responsible for in-house bad debt collections
• Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed.
• Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.

What you must have:

• At least one year of leasing experience in residential property management
• Ability to work a varied schedule including weekends and holidays as required
• Cheerful attitude and focused on customer service
• Strong written and verbal communication skills
• Tech savvy - able to learn/work with property management applications
• Bilingual English and Spanish
• Strength in Sales / Leasing / Closing / Delinquency Management / Renewal Management

What's Nice to Have:

• Bachelor's degree preferred
• Experience with Tax-Credit communities

Our compensation & benefits package is designed to reward long-term career growth. Your total compensation can and should grow as you progress with the company.We evaluate performance and provide direct feedback to all teammates throughout the year, and ensure that compensation matches the role and performance. In addition, we offer the following:

• $24 - $26 hourly depending on experience
• Medical, Dental, & Vision Benefits
• 401(k) retirement plan
• Competitive Paid Time Off
• Discounted rent at any properties owned by ResProp Management
• Opportunities for Profit Sharing

Employment Eligibility Requirements:

• Applicants will be required to pass a background check, and reference check prior to their first day to verify their employment eligibility