Assistant Manager at Qdoba Horsham, PA

Qdoba; Horsham (PA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Dental insurance

Disability insurance

Employee discount

Health insurance

Life insurance

Vision insurance

Job summary

Qdoba in Horsham, PA is looking for an Assistant Manager to support restaurant operations and leadership in the absence of the Restaurant Manager.

You will focus on building a people- and guest-centric culture that delivers excellent service and food quality while complying with policies and regulatory requirements. Competitive benefits and growth opportunities are offered.

Qualifications

• High school diploma or equivalent.
• Minimum 1+ years’ experience as a Team Leader or Assistant Manager in a customer service environment with some P&L responsibility.
• Ability to communicate in English is required; Spanish comprehension is helpful.
• Must successfully complete the in-house management training program.
• Must have access to adequate transportation and complete the administrative driving requirement.
• May be required to reach, bend, stoop, climb, and/or lift up to 50 pounds.
• Must commit to 45 hours per week with varied shifts including weekends and evenings.
• Reasonable accommodations may be made for disabilities.

Responsibilities

• Assist in managing daily restaurant operations.
• Lead and develop staff to deliver guest-centric service.
• Ensure compliance with brand standards and safety procedures.
• Engage with guests and resolve questions or complaints promptly.
• Monitor costs and contribute to profitability and brand adherence.

Skills

Customer service

Team leadership

Communication

English proficiency

Problem solving

Education

High school diploma

Tools

POS systems

Job description

Assistant Manager job at Qdoba. Horsham, PA.

Responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager. Uses discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive. Focuses on developing a people and guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements.

How it’s Done…

People

• Monitors staffing levels; recruits and selects employees to talent and job profiles
• Trains, develops, coaches and evaluates employee performance; ensures systems for training employees are fully implemented and followed
• Assigns activities and tasks
• Identifies and develops internal candidates for management and Team Leader positions
• Treats employees with respect and dignity and regularly recognizes and rewards employees
• Complies with all state and federal labor laws and regulations

Guest Service

• Manages daily activities to achieve excellence in restaurant operational performance
• Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a raveable guest experience
• Reviews practices and modifies as needed to continuously improve the guest experience
• Interacts with guests and the community; responds to guest questions, concerns and complaints in a timely and professional manner to ensure positive resolution and guest recovery
• Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service

Business Results

• Partners with the restaurant manager in using management information tools to analyze restaurant operational and financial performanceIdentifies trends and implements action plans for improvementFocuses efforts on developing long term sales growth initiatives designed to drive profitable sales growthConsiders cost/benefit impact of financial decisions and works to protect the brandMonitors costs and adherence to budget and restaurant goals

  It’s All About…

  Keeping it Real

  • Being passionate about the Brand
  • Being genuine and humble
  • Having a desire to be of service to others
  • Embracing diversity
  • Leading by example
  • Serving One Another
  • Leading through your people
  • Treating everyone with respect and dignity
  • Creating an environment that enables people to be their best
  • Celebrating successes
  • Never walking past a problem

  Serving the Guest

  • Bringing the brand to life
  • Knowing our guests
  • Creating an environment that meets our guests’ expectations
  • Delivering craveable flavors and raveable service
  • Setting the course for the team

  Learning & Growing

  • Teaching, leading and coaching
  • Collaborating with peers
  • Hiring and building talent
  • Embracing the need for personal growth and development

  Delivering Results

  • Manage and growing a business
  • Building connections with guests and the community
  • Protecting the Brand by following established procedures
  • Taking initiative to grow the business
  • Being accountable for personal and team results

  POSTION REQUIREMENTS:

  High school diploma or equivalent education required; age requirements may apply in order to remain in compliance with State and Federal laws. Minimum of 1+ years’ experience as a Team Leader or Assistant Manager in a customer service environment with some P&L responsibility. Ability to communicate in English is required; Spanish comprehension is helpful. Fundamental reading, writing, math and computer /POS skills are required; must meet the minimal criteria in background check. Must successfully complete the in-house management training program. Must have access to adequate transportation and complete the administrative driving requirement. May be required to reach, bend, stoop, climb, and/or lift up to 50 pounds. May be required to operate/access equipment at standard heights while walking or standing during entire shift. Hazards include, but are not limited to, slipping, tripping, burns, cuts, abrasions, and falls. Must make a minimum commitment of 45 hours per week with shifts of varying times and lengths. Must be available and willing to work a variety of days/times including weekends and evenings. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Benefits:

  • Dental insurance
  • Disability insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Vision insurance

  This job is ideal for someone who is:

  • Dependable -- more reliable than spontaneous
  • People-oriented -- enjoys interacting with people and working on group projects
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • Detail-oriented -- would rather focus on the details of work than the bigger picture
  • Achievement-oriented -- enjoys taking on challenges, even if they might fail
  • High stress tolerance -- thrives in a high-pressure environment

  This job is:

  • A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)

  Benefit conditions:

  • Waiting period may apply

  Work remotely:

  • No

  Working at QDOBA is about more than just food. It’s about working together to accomplish something great with the people we care about. We bring this to life by supporting our local communities, protecting the world’s resources, and hiring flavorful people who personify our three cultural pillars of hospitality, positivity, and performance.