Assistant Manager - Ashton Brook

Freeman Webb Company; Franklin (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401K plan

Paid time off

Job summary

Freeman Webb Company is seeking an Assistant Manager for our property community in Franklin, TN. The role supports leasing activities, resident relations, and administrative duties under the Community Manager's guidance.

You will assist with marketing efforts, reviews, and renewals while ensuring smooth daily operations and strong customer service to residents and visitors.

Qualifications

• Computer experience and tenure with Freeman Webb for at least twelve months with at least six months in Leasing Consultant or Community Manager or higher.
• Strong leadership skills and proven ability to manage leasing teams and guide staff.

Responsibilities

• Greet prospects, answer calls, and demonstrate the model/community.
• Prepare and execute leases, notices, and renewal letters.
• Post rent, prepare deposits, and maintain routine maintenance reports.
• Train new staff and assist the Community Manager with reports and special projects.
• Support marketing efforts and maintain curb appeal across the community.

Skills

Leasing

Leadership

Customer Service

Problem Solving

Communication

Tools

On-site software

Job description

Description

Job Title

Assistant Manager

Reports To

Community Manager

Supervises Job Title

Trainee or Leasing Consultant as specified by the Community Manager.

Description of Position

The Assistant Manager handles leasing activities including, but not limited to: meeting and greeting the public, answering the telephone, demonstrating the model/community, verifying applications for residency, executing marketing and related forms and/or reports, making call-backs to potential residents, drawing up leases for signatures, receiving notices to vacate, preparing the weekly overview, walking the grounds on a routing basis to ensure that curb appeal standards are being met, training new employees in leasing as requested by the Community Manager, preparing promotional items for the new residents (such as mailers), delivering lease renewal letters, and inspecting supply inventories on a routine basis to ensure that the community has an adequate supply of marketing items.

The Assistant Manager will also handle routine administrative duties. These duties include, but are not limited to: posting rent and preparing bank deposits, writing work orders, inspecting apartments recently vacated to determine the disposition of the security deposits, preparing routine maintenance reports, ordering office supplies when needed, training new employees as requested by the Community Manager, preparing late rent letters, preparing lease renewal letters, and assisting the Community Manager with various managerial reports as requested.

The Assistant Manager may also perform the following: making off site marketing calls in order to gain exposure and encourage businesses to inform their employees of the community, preparing and then analyzing the market study and grid comparison and making recommendations, shopping the competition when needed coupled with the experience to recognize when it is needed, handling all of the business calls including the pre-planning and literature needed, pricing and policy recommendations, and handling special marketing projects when necessary.

In addition to the duties mentioned above, the Assistant Manager may also perform some or all of the duties of a Social Director, such as preparation of the community's newsletter, planning the community's social activities, and resident retention programs.

In the absence of the Community Manager, the Assistant Manager may be called upon to assume Management responsibilities.

Requirements

Experience Requirements

Computer experience and tenure with the company of at least twelve months with at least six of those months spent in the position of Leasing Consultant or Community Manager or higher.

Skills Required

Must have demonstrated leasing ability coupled with talent and desire to deal with the public on a continuing basis. Must have demonstrated strong leadership skills and have thorough knowledge of policies and procedures. Must have the ability to recognize problems and recommend solutions and have superior leasing abilities. Must be proficient in on-site computer hardware and software applications. Must have physical abilities to effectively communicate with prospects/residents as well as the dexterity to tour prospects/residents to apartments on multiple floors or access varied terrain.

Other Requirements

Must have a valid driver's license and reliable means of transportation.

At Freeman Webb, we're not just offering a job, but a fulfilling career in property management. We believe in the power of teamwork and prioritize a supportive work environment where collaboration thrives. Our brand value, "Support Each Other, Above all We're a Team," sets the tone for how we operate. We are committed to working together, empowering one another, and fostering an atmosphere where everyone's opinion and feedback are valued.

In addition to a fulfilling work culture, we provide our employees with competitive benefits, including a 401K plan, paid time off, and other valuable perks. We understand the importance of work-life balance and strive to create an environment where our employees can thrive both personally and professionally.

When you join Freeman Webb, you become part of a family. We believe in promoting from within and nurturing the growth of our teams. Professional development and consistent training are at the core of our approach, ensuring that our employees have the tools and knowledge to excel in their roles. We celebrate our collective achievements and recognize the contribution of our diverse teams, which has earned us the honor of being named a Top Workplace in multiple cities year after year.