Assistant Manager-ANN

knitwellgroup; Massachusetts; On-site; USD 54,443,000 - 68,053,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Professional development

Community impact

Job summary

LOFT is hiring an Assistant Manager in Chestnut Hill, MA to support customer experience and nurture a strong store culture. You will lead on the sales floor, coach associates, and model brand behaviors to engage customers.

You will drive operations, recruit and develop talent, and use reporting to improve performance. This role emphasizes teamwork, inclusion, and delivering omnichannel experiences.

Qualifications

• 1+ year retail management experience is preferred.
• Hospitable approach to customers and colleagues.
• Proficient with point-of-sale systems and technology.
• Strong business sense with ability to drive results.
• Ability to take initiative and make thoughtful decisions.

Responsibilities

• Support customer experience and shape store culture.
• Lead on the sales floor and model brand behaviors.
• Coach and educate associates to deepen customer connections.
• Create an inclusive store environment for all staff.
• Use tools and reporting to drive operational excellence.
• Assist Store Manager with recruiting, hiring, and development.
• Build relationships and support the team to achieve goals.

Skills

Retail management

Hospitality mindset

POS/technology proficiency

Business acumen

Initiative

Job description

About us

LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style. Here at LOFT, we're busy styling the careers and supporting the lives of everyday optimists just like you. Express your authentic self and experience endless inspiration, all while enjoying the opportunities and benefits that help you get the most from your career, life, and wardrobe.

About the role

As Assistant Manager, you support the customer experience and shape a strong store culture for associates. Your role as a store leader is an opportunity to nurture relationships with both customers and associates.

The impact you can have

In this role, you'll have the opportunity to:

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

You'll bring to the role

• 1+ year retail management experience (preferred)
• Brings a hospitality mindset when connecting with customers and associates
• Technology proficient and ability to operate a point-of-sale system
• Strong business acumen and ability to implement action plans to drive results
• Takes initiative in making thoughtful decisions

Benefits

• Medical, dental, and vision insurance
• 401(k) plan
• Paid time off & holidays
• Opportunities for monthly bonuses
• Merchandise discounts plus eligibility for discounts at our sister brands
• Professional development and opportunities for advancement across our brands
• Community impact through our philanthropic partnerships

Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.

Location:

Store 1812-The Shops at Chestnut Hill-ANN-Chestnut Hill, MA 02467

Position Type:

Regular/Full time

Pay Range:

$19.00 - $23.75 Hourly USD

Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.