Assistant Manager and Catering

Eggs Up Grill Albany; Albany (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

Eggs Up Grill Albany is seeking an assistant manager with catering responsibilities to ensure smooth shift execution and exceptional guest experiences while coordinating catering events from setup to breakdown.

You will lead staff, coordinate with the General Manager, handle client communication, maintain records, and oversee fundraising events to deliver on our wholesome, genuine service promise.

Qualifications

• 2 years minimum of restaurant or hospitality experience preferred.
• Experience in sales preferred.
• Maintains kitchen health and safety knowledge.
• References will be required.
• Experience delegating tasks and maintaining quick service.

Responsibilities

• Catering logistics and set-up coordination from transport to break-down.
• Monitor food quality, presentation, and service to exceed client expectations.
• Build and maintain positive client relationships and handle special requests.
• Coordinate store and staff needs with GM and kitchen team.
• Maintain detailed records of client preferences, event details, and transactions.
• Lead fundraising events as main contact and ensure positive experiences.
• Serve as main point of contact for shift employees and oversee scheduling and training.

Skills

Restaurant management

Customer service

Staff leadership

Communication

Education

ServSafe Manager certification or ability to obtain within 3 months

Job description

Position Summary: The assistant manager/ catering is responsible for ensuring that the shift is running smoothly and that guests’ experience is beyond exceptional while also executing, overseeing, and coordinating all aspects of catering events, ensuring they run smoothly and meet expectations of clients. The job description for assistant manager and catering includes, but are not limited to, the following.

Key Responsibilities

• Catering Logistics and Set-up: Coordinate logistics for catering; including transportation, cooking/ assisting with cooking, set-up, and some breakdown. Ensure that all equipment and supplies are in place for a seamless execution.
• Quality Control: Monitor the quality of food, presentation, and service to maintain high standards and exceed client expectations. Oversee and maintain brand image and ensure consistency.
• Customer Relations/Customer Satisfactions: Focus on customer satisfaction, build and maintain positive relationships with clients, addressing any concerns or special requests promptly. Seeking feedback to improve services.
• Store/Staff Coordination: Communication with General Manager and kitchen staff to ensure the necessary ingredients, equipment, products and staff are available for all catering and restaurant needs.
• Record Keeping: Maintain detailed records of client preferences, event details, and financial transactions.
• Fundraiser Coordination: Act as the main point of contact during fundraising events, addressing any issues and ensuring a positive experience for both clients and supporters of the fundraising cause.
• Management duties: Main point of contact for shift employees, employee training for new hires and current hires, assist with scheduling, paper orders, fill in for call outs as needed, ensure the overall cleanliness of the store is maintained, and truck orders.

Qualifications / Skills

• Excellent communication skills to connect effectively with customers and co-workers
• Possess the ethics and positive attitude that support our values and culture
• Ability to multi-task, prioritize and organize
• Strong sense of autonomy and urgency

Education And/or Experience

• 2 years minimum of restaurant or hospitality experience preferred
• Previous experience in sales preferred

Essential Physical Functions

• Ability to stand/walk up to 8 hours per day
• Must be able to lift to 20 pounds frequently and 50 pounds occasionally
• Required to frequently reach, bend, stoop, and carry
• Must be able to work in both warm and cool environments; indoors and outdoors (limited)
• Must be able to tolerate potential exposure to allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish

Requirements

Several years of experience working in a restaurant-related field and in a fast-paced environment

Experience delegating tasks and maintaining quick service

Maintain a current ServSafe Manager certification or be able to obtain certification within 3 months of job acceptance. Candidate must show an in-depth understanding of kitchen health and safety regulations, regardless of certification level.

Proven work experience as a Kitchen Manager is preferred

References will be required

Company Information

In our Eggs Up Grill DNA, we commit to provide Real Service for Real People – “wholesome and genuine,” “authentic, friendly and genuine hospitality.” Our restaurants are Home to the Whole Neighborhood – warmly welcoming anyone and everyone, ensuring everyone feels right at home. We’d love to make you a part of our family!