Assistant Manager - Airport Operations Ramp Service

United Airlines; Newark (NJ); On-site; USD 88,000 - 108,000; Full time

Benefits offered by this job

Flight privileges

401(k)

Commuter benefits

Paid time off

Job summary

United Airlines is seeking an Assistant Manager for AO Ramp Services to oversee daily Ramp activities at the hub. You will lead a team of Supervisors and drive safety, service and performance across the operation.

The role requires 2–4 years in airport operations leadership, union environment experience, and a willingness to travel and cover 24/7 shifts. Expect to manage programs and budget with a focus on process improvements.

Qualifications

• Associates Degree or equivalent work experience.
• 2–4 years leadership experience in an airport operations environment.
• 1–2 years line station or Hub operational experience (above and below the wing).
• Experience managing in a union environment.
• Willingness to travel and work a 24/7 schedule.

Responsibilities

• Oversee Ramp Services day-to-day operations at the hub.
• Lead Supervisors, drive performance, safety and customer service metrics.
• Manage plans, budgets, and cross-functional projects end-to-end.

Skills

Leadership

Project management

Generative AI awareness

Education

Associates Degree or equivalent

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job overview and responsibilities

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

The Assistant Manager - AO Ramp Services is responsible for the day-to-day operational management and oversight of Ramp Services activities for the Hub station including but not limited to safety, performance, customer service, employee enablement and the development and sustainment of a Core4 culture.

In some cases, Assistant Managers will be responsible for both Ramp Services activities and personnel as overall 'product managers' in specific areas of the operation.

They will also be responsible for leading the execution of operational plans in support of station and Company objectives and goals via process management and improvement.

Assistant Managers will be responsible for development and sustainment of administrative practices that track and support service, safety, financial and employee relations metrics which may include assigned budget responsibility. In addition, Assistant Managers may be assigned projects and must lead those projects through the four phases of project management; envision, design, build and activate.

They will lead and directly manage a team of Supervisors and have responsibility for performance management, leadership development and growth for those assigned Supervisors.

• Station Operational Performance - support the achievement of station operational objectives, goals and metrics
• Employee Relations and Employee Development - promote positive employee and labor relations through ongoing engagement, effective communications
• Station Financial Performance - support the achievement of cost and revenue goals through manpower management, baggage fee enforcement and ground aircraft fuel burn reduction
• Station Safety & Security - Day to day management of station safety and security programs towards achieving the highest levels of compliance with safety and security standards and regulations and optimal safety performance against station goal

Qualifications

What's needed to succeed (Minimum Qualifications):

• Associates Degree or equivalent work experience
• Minimum 2-4 years leadership experience in an airport operations environment
• 1-2 years line station or Hub operational experience (above and below the wing)
• Previous experience managing in a union environment
• Responsible for a 24-hour, 7 day a week operation
• Must have ability to work weekends and shift work
• Travel is required
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• College Degree or related field experience in an airline operational environment
• Project Management Experience
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security.

The base pay range for this role is $88,259.40 to $107,872.60.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]