Assistant Manager, Airport Operations Centers (AOC), LGA

The Port Authority of New York & New Jersey; New York (NY); Hybrid; USD 60,000 - 100,000; Full time

Job summary

An established industry player in aviation seeks dynamic leaders to join the Airport Operations Center team. This role involves overseeing airport operations, ensuring effective communication among stakeholders, and managing critical incidents. Ideal candidates will possess a strong background in aviation management or emergency operations, with a proven ability to analyze data and make informed decisions. The position offers a unique opportunity to contribute to the safety and efficiency of airport operations while working collaboratively with diverse teams. If you are passionate about aviation and ready to take on a challenging yet rewarding role, this is the perfect opportunity for you.

Benefits

Competitive benefits package

Hybrid work options

Professional development support

Qualifications

• Bachelor's degree in Aviation Management or related field required.
• 3+ years of aviation or emergency management experience preferred.

Responsibilities

• Coordinate facility operations and emergency responses.
• Support development of operational plans and SOPs.

Skills

Statistical and data analysis

Decision-making skills

Customer service

Emergency management

Operational coordination

Education

Bachelor’s Degree in Aviation Management

Master’s Degree in Aviation Management

Tools

Microsoft Excel

Job description

Description

About the Role

The Aviation Department is seeking diverse and high-energy leaders to serve as management representatives working collaboratively in the new LGA Airport Operations Centers (AOC). The AOC is responsible for monitoring all aspects of airport operations while receiving, processing, and disseminating real-time information allowing the Assistant Managers, AOC to mitigate operational disruptions and optimize day-of operational flow. As the central node of communication, AOC facilitates a consistent flow of information airport-wide to assist all airport functional groups in maintaining critical service delivery along with facilitating the mission and goals of the airport. The Assistant Managers, AOC will work alongside Port Authority civilian personnel, Port Authority Police (PAPD), representatives from air terminal operators, airlines, business partners, and state and federal government agencies, such as the Transportation Security Administration, Customs & Border Protection, the Federal Aviation Administration (FAA), and others who have responsibility for the safety, security, and efficiency of airport operations.

Responsibilities

• Combining elements of routine coordination, assistance and planning, Common Operating Picture (COP) management, critical information management, and engagement with stakeholders at the local, state, and federal levels.
• Outside of normal business hours, the Assistant Managers, AOC will be the ranking management representative onsite and will be responsible for coordinating with stakeholders all facility operations, maintenance and construction activities, as well as making appropriate notifications and coordinating the response to airport incidents and emergencies.
• Support the ongoing development and growth of AOC and Emergency Operations Center (EOC) facilities, operational plans, concepts of operations (CONOPS), and standard operational procedures (SOP) to ensure optimal functionality aligned with industry best practices.
• Provide staff training, ensuring proper equipage and equipment readiness, conducting periodic training exercises, recommending AOC improvements, and additional duties as assigned.
• Maintain effective working relationships with AOC partners and the local airport community.

Minimum Qualifications

• Bachelor’s Degree in Aviation Management, Emergency Management, Business Administration, Transportation, or related field from an accredited college or university.
• Three (3) or more years of aviation, transportation, emergency management, or related operations/business experience.
• Experience with statistical and data analysis including development of utilization of dashboards for data-driven decision making.
• Able to pass a criminal history records check, as mandated by 49 CFR Part 1542, to meet all requirements necessary to obtain and maintain a Security Identification Display Area (SIDA) Card credential with airfield Movement Area Driving and Escort Privileges.
• Available to respond to declared airport emergencies, expeditiously, 24-hours per day seven (7) days per week, including holidays and outside of regularly scheduled shifts as a normal function of the job.
• Available to work rotating schedule shifts covering afternoons, evenings, nights, weekends, and holidays (as needed).
• Valid driver’s license.

Desired Qualifications

• Master’s Degree in Aviation Management, Emergency Management, Business Administration, Transportation, or related field from an accredited college or university.
• Demonstrated experience in an Emergency Operations Center (EOC) or Airport Operations Center (AOC), or related.
• Demonstrated experience in airport operations and management procedures, emergency operations, airline operations, or air traffic control operations.
• Demonstrated knowledge of Federal Regulations and Advisory Circulars, particularly those related to 14 CFR Part 139 and 46 CRF 1542.
• Demonstrated knowledge of the airline industry business and operating practices.
• Demonstrated experience in delivering customer service and customer communications programs in a transportation-related, high operational temp environment.
• Strong knowledge of Microsoft Excel including pivot tables and formulas.
• Experience balancing multiple competing priorities, demonstrating sound judgment, and utilizing decision-making skills necessary to manage operational and emergency situations.

Selection Process

The application process varies by position, but typically includes an initial phone interview for qualified candidates, followed by a more in-depth interview(s) and/or assessment(s). Selected candidates who are made a conditional job offer will be asked to undergo a background check.

Compensation & Benefits

The Port Authority of New York and New Jersey offers a competitive benefits package, hybrid work options for many positions, and a professional environment that supports development and recognizes achievement.

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