Assistant Manager 48001

Workstream; Kirkland (NC); On-site; USD 51,577,000 - 63,370,000; Full time

Benefits offered by this job

Employee discount

Health insurance

Paid time off

Job summary

Zaxby’s is hiring an Assistant Manager to support day-to-day store operations, focusing on sales, customer service, and employee management. The role involves supervising 2-4 shift managers and 15-50 staff, with duties spanning FOH/BOH, training, and inventory oversight.

The successful candidate will drive sales, maintain standards, and ensure excellent customer experiences in a fast-paced environment. 40+ hours/week and competitive compensation included.

Qualifications

• Proven experience as a retail store manager or assistant manager.
• Strong background in retail sales and customer service.
• Experience with sales and inventory management.
• Ability to work in a fast-paced environment and multitask effectively.
• Excellent communication and leadership skills.
• Strong organizational and problem-solving skills.

Responsibilities

• Manage store operations, including opening and closing procedures, inventory management, and maintaining a clean and organized store environment.
• Oversee all FOH and BOH operations and ensure compliance with standards.
• Provide exceptional customer service, including greeting customers and addressing concerns.
• Conduct employee orientations and ensure proper training for new hires.
• Support the sales process by providing product knowledge and assisting with sales transactions.
• Utilize sales skills to drive sales growth and meet targets.
• Monitor sales and inventory levels to identify opportunities for improvement.
• Provide input on inventory and ordering decisions to meet customer demand.

Skills

Retail management

Customer service

Sales & inventory

Communication

Leadership

Multitasking

Job description

Job Summary:

We are seeking a highly motivated and experienced Assistant Manager to join our dynamic team. The successful candidate will be responsible for supporting the day-to‑day operations of the store, including sales, customer service, and employee management. The ideal candidate will have a strong background in retail, excellent communication skills, and the ability to work effectively in a fast‑paced environment.

Receives direction and reports to the General Manager. Assists in the supervision of 2-4 shift managers and 15-50 employees.

Essential Job Functions include but are not limited to the following:

• Manage store operations, including opening and closing procedures, inventory management, and maintaining a clean and organized store environment.


• Oversee all FOH and BOH operations and make sure they are in compliance with ZFI and Zax, Inc. standards.


• Provide exceptional customer service, including greeting customers, answering questions, and addressing any concerns.


• Conduct employee orientations and ensure all new hires are properly trained.


• Support the sales process by providing product knowledge and assisting with sales transactions.


• Utilize sales skills to drive sales growth and meet sales targets.


• Monitor sales and inventory levels to identify opportunities for improvement.


• Provide input on inventory and ordering decisions to ensure the store is well‑stocked and has the right products to meet customer demand.

Experience:

• Proven experience as a retail store manager or assistant manager.


• Strong background in retail sales and customer service.


• Experience with sales and inventory management.


• Ability to work in a fast‑paced environment and multitask effectively.


• Excellent communication and leadership skills.


• Strong organizational and problem‑solving skills.

Non‑Essential Job Functions:

Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include the following:

• Walking, standing or sitting for extended periods of time


• Lifting a minimum of 50 lbs. overhead

Position Requirements:

• Work a 40-hour week minimum


• Must complete a background check


• Subject to periodic and random drug screening


• In-store training program completed


• Online ZFI AM test passed with a 90% or above


• In-Store ZFI Kitchen Demonstrative passed with a 90% or above.

Job Type: Full-time

Pay: $18.00 per hour minimum - Negotiable

Expected hours: No less than 40 per week

Benefits:

• Employee discount


• Health insurance


• Paid time off

Shift:

• Day shift


• Evening shift


• Morning shift

Weekly day range:

• Monday to Friday


• Weekends as needed

People with a criminal record are encouraged to apply

• Work Location: In person

Zaxby’s restaurants are independently owned and operated by third parties under license agreements with Zaxby’s Franchising LLC (“ZFL”). You are applying for employment with a third party licensee of ZFL and not ZFL. ZFL does not own or operate any restaurant locations, including the location at which you are applying for employment through this website. Accordingly, ZFL has no control over the terms and conditions of such employment, including wage or benefit programs, at such location. Questions regarding employment must be directed to the third party licensee at the location for which you are seeking employment and not ZFL.

Zaxby’s serves fresh, prepared-at-order chicken fingers, Buffalo wings, sandwiches, salads and more in a fun, relaxing atmosphere. A pioneer of the quick‑casual format, Zaxby’s provides services and amenities that fall somewhere between fast food and a sit‑down restaurant. Zaxby’s currently operates more than 900 locations in 18 states throughout the Southeast — Alabama, Arkansas, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, Tennessee and Virginia. For more information, visit www.zaxbys.com.

Zaxby’s serves fresh, prepared-at-order chicken fingers, Buffalo wings, sandwiches, salads and more in a fun, relaxing atmosphere. A pioneer of the quick‑casual format, Zaxby’s provides services and amenities that fall somewhere between fast food and a sit‑down restaurant.