Assistant Manager 44101

Zaxby's; New Bern (NC); On-site; USD 38,000 - 58,000; Full time

Job summary

Zaxby’s is seeking an Assistant Manager in New Bern, NC. The role emphasizes strong leadership, customer service, and problem solving to ensure guest satisfaction and efficient restaurant operations.

You will report to the General Manager and help supervise 2–4 shift managers and 15–50 employees. Responsibilities include supporting systems and training, executing business plans, and maintaining standards for FOH and BOH operations while driving cost controls and training the crew.

Qualifications

• Requires leadership ability with supervision of 2–4 shift managers and 15–50 employees.
• Strong customer service focus and problem solving skills.

Responsibilities

• Strive to enhance guest experiences by satisfying and exceeding expectations.
• Support the General Manager in systems and training programs.
• Assist in executing quarterly business plans.
• Oversee FOH and BOH operations per ZFI and Zax, Inc. standards.
• Control costs via proper inventory, ordering, and standards.
• Provide training to crew members and lead with enthusiasm.

Skills

Leadership

Customer service

Problem solving

Communication

Job description

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

The Assistant Manager is someone passionate about food and customer service. They are a problem solver with strong work ethic and leadership skills. The Assistant Manager understands that customer satisfaction always takes priority, but efficient restaurant operations make it possible. They are an experienced leader with a goal to move up in the management field.

Receives direction and reports to their General Manager. Assists in the supervision of 2-4 shift managers and 15-50 employees.

Essential Job Functions

include but are not limited to the following:

• Strive to enhance our guest experiences at every opportunity by satisfying and exceeding guest expectations.
• Supports the General Manager in the use of all systems and training programs.
• Assist in the execution of quarterly business plans.
• Oversee all FOH and BOH operations in compliance with ZFI and Zax, Inc. standards.
• Control cost by maintaining operational standards, proper truck ordering/receiving and inventory control.
• Responsible for providing crew members with the appropriate training.
• Provide leadership by generating excitement, enthusiasm, a positive mental attitude and commitment toward company objectives.
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description.

Non-Essential Job Functions:

• Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include the following:

Walking, standing or sitting for extended periods of time

Lifting a minimum of 50 lbs. overhead

• Maintain effective audio-visual discrimination and perception needed for:

Making observations

Communicating with others

Reading and writing

Position Requirements:

• Work a 40-hour week minimum
• Prior to entering position, candidate must complete a background check
• Subject to periodic and random drug screening
• In-store training program completed
• Online ZFI AM test passed with a 90% or above
• In-Store ZFI Kitchen Demonstrative passed with a 90% or above.

Working Conditions:

• Office environment; work with computer and office equipment.
• Restaurant environment; work with advanced kitchen and FOH operational equipment; hazardous conditions.
• Essential job functions may require maintaining physical condition necessary for standing, walking or sitting for prolonged periods of time.

Zaxby’s restaurants are independently owned and operated by third parties under license agreements with Zaxby’s Franchising LLC (“ZFL”). You are applying for employment with a third party licensee of ZFL and not ZFL. ZFL does not own or operate any restaurant locations, including the location at which you are applying for employment through this website. Accordingly, ZFL has no control over the terms and conditions of such employment, including wage or benefit programs, at such location. Questions regarding employment must be directed to the third party licensee at the location for which you are seeking employment and not ZFL.

Zaxby’s serves fresh, prepared-at-order chicken fingers, Buffalo wings, sandwiches, salads and more in a fun, relaxing atmosphere. A pioneer of the quick-casual format, Zaxby’s provides services and amenities that fall somewhere between fast food and a sit-down restaurant. Zaxby’s currently operates more than 800 locations in 18 states throughout the Southeast — Alabama, Arkansas, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, Tennessee and Virginia. For more information, visit www.zaxbys.com.

Zaxby’s serves fresh, prepared-at-order chicken fingers, Buffalo wings, sandwiches, salads and more in a fun, relaxing atmosphere. A pioneer of the quick-casual format, Zaxby’s provides services and amenities that fall somewhere between fast food and a sit-down restaurant.