Assistant Manager - 465

BFS Foods; Washington (Washington County); On-site; USD 30,000 - 45,000; Full time

Job summary

BFS Foods in Washington County, PA is hiring for an Assistant Manager to oversee daily store operations. In conjunction with the General Manager, you will manage staff, ensure exceptional customer service, and maintain inventory control.

The ideal candidate will have strong leadership skills, a focus on food safety, and the ability to train team members. Flexibility in scheduling is required to accommodate various shifts. Competitive compensation and growth opportunities are available.

Qualifications

• Proven experience in a fast-paced food service environment.
• Ability to manage multiple tasks and employees effectively.
• Strong communication skills for customer interaction.

Responsibilities

• Oversee daily operations and maximize store efficiencies.
• Train and develop employees to ensure quality service.
• Maintain compliance with health and safety standards.
• Handle customer complaints with professionalism.

Skills

Customer service excellence

Team management

Inventory control

Food service safety procedures

Job description

Job Details

Location: 465 - Dairy Queen - Washington, PA 15301

Position Title: Assistant Manager

Reports To: General Manager

Primary Purpose of Job

The assistant manager is responsible for the entire store operation, in conjunction with the General Manager, including program execution and product implementation along with maximizing store efficiencies, inventory control, food service, ordering, receiving and rotation of products, quality of raw and finished products, sanitation and preparation schedules, inspections and follow-up in their assigned store.

The job requires an understanding of all store operations, which include the ability to serve as the Senior Management Person in the absence of the General Manager. This includes the willingness to accept responsibility for the store and to take actions in the best interest of the store, its employees, and meet operational guidelines established by BFS Foods, Inc.

Duties and Responsibilities

Customer Service

• Provides top quality, fast, efficient and friendly service.
• Demonstrates excellence in customer service.
• Ensures GUEST program compliance with every customer.
• Understands the needs of customers and tailors service to customer needs.
• Handles customer complaints and ensures complete satisfaction at store level.
• Adheres to dress code; maintains uniform and nametag; ensures employees do the same.

Human Resource Management Duties

• Recruit, train, develop and evaluate employees of the store to properly execute programs and foodservice safety procedures.
• Demonstrate effective behaviors.
• Coaches store employees.
• Create a positive store culture by treating employees fair and with respect.
• Ensure consistent quality of foodservice with proper training and communication to employees.
• Advise General Manager of any policy violations.
• Contribute to performance appraisals for all store personnel, as appropriate.
• Attend and participate in all store scheduled meetings.

Scheduling

• Accepts responsibility for store performance; covering all shifts at all times.
• Assists in the development of store schedules to assure proper labor is allocated to the foodservice operation to meet maximum efficiencies and company labor hour guidelines.
• Assists in scheduling cleaning tasks to meet local, state and company sanitation standards.
• Assists in creating preparation schedules to meet customer demands.
• Supervises and delegates work fairly and objectively; ensures a smooth workflow and meets deadlines.

Ordering/Receiving Products

• Assists in product ordering, including entering build‑to’s in the order book, scanning and transmitting order when assigned.
• Assists with adjustments to minimum and maximum levels in the POS system for all foodservice products as they relate to the creation of automatic ordering, where applicable.
• Assists in ensuring all products are received according to Company policies for temperatures and quality.
• Responsible for alerting Management of any food product problems.

Merchandising

• Attains objectives for all categories, using information pertaining to sales, waste and profitability.
• Checks and maintains signage.
• Ensures promotion awareness through proper signage and merchandising.
• Checks and maintains foodservice area appearance.
• Follows foodservice sanitation standards, including Restrooms.

Inventory/Cost Control

• Check and adjust foodservice ordering build‑to’s, spoilage sheets, ordering, etc.
• Performs weekly and month‑end inventories on all cost accounting items, where applicable.
• Responsible for preparation of Foodservice products for physical inventories.

Sanitation

• Maintains acceptable health and sanitation results from local and state inspections.
• Compiles, updates and follows up on foodservice area duty and housekeeping lists according to standards set in the Operations Manual.
• Ensures all employees follow wash‑hand/glove policies.
• Responsible for store‑level procedures to check and document all dates and temperatures on each shift.
• Ensures proper garbage disposal and recycling requirements are met for foodservice.

Accounting

• Prepares invoices for posting.
• Checks shift audit sheets.
• Verifies cash drops, charges, credit cards and voids.
• Prepares daily bank deposits and deposits funds in local bank.
• Enters all proper information in the back‑room PC and transmits to home office.
• Organizes and sends all required information to home office and files store copies.

Essential Functions

• Be able to prepare food quickly and accurately according to Company Standard.
• Be able to provide fast and friendly service to each customer.
• Cooperate with and interact in a productive way with fellow employees.
• Be able to manage multiple tasks.
• Be able to manage multiple employees.
• Be able to direct teamwork on and between shifts.
• Be able to work to improve store environment.
• Have the ability to learn and work on a computer.
• Ability to stand for periods up to 8 hours.
• Be able to enter and work in freezer temperature of 0 degrees, up to 10 minutes at a time.
• Be able to enter and work in a cooler at a temperature of 36‑40 degrees up to 45 minutes at a time.
• Be able to work more than nine hours at a time.
• Be able to read, understand, write and communicate in the English language.
• Be able to perform mathematical calculations to make change, complete shift checkouts and account for a variety of products during vendor check‑in.
• Be able to check identification and pricing of merchandise.
• Be able to stock shelves and coolers.
• Be able to retrieve merchandise for customers.
• Be able to tolerate exposure to cleaning products and sanitizing solutions.
• Be able to change gas price signs.
• Be able to lift, carry and push up to 50 pound items such as milk cartons and soft‑drink containers several times per shift.
• Be able to operate electronic cash register and other equipment.
• Be able to sweep and mop floors, dust shelves, remove and transport trash containers placing them in outside bin.
• Be able to clean the parking lot and grounds surrounding the store.

As an Assistant Manager, it may be necessary to work unscheduled hours and may require availability to work on any shift to cover in the absence of another management person. The list of requirements, duties and responsibilities is not exhaustive but is the accurate list of the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example: emergencies, changes in personnel, workload or technical development).

Perform such similar, comparable, or related duties as may be required or assigned.