Assistant Manager - 2nd

Rack Room Shoes; Allen (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Benefits information

Job summary

Rack Room Shoes is seeking an Assistant Manager to support the Store Manager in running daily operations and upholding company policies and service standards. You will lead, train, and guide store staff and step in for the Store Manager when needed to ensure smooth operations and achievement of sales and service goals.

The role emphasizes customer experience, staff development, merchandising, loss prevention, and payroll oversight.

Qualifications

• Background check is approved.
• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Strong interpersonal skills for customer and employee interactions.
• Strong visual merchandising skills.
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills.
• Knowledge of Corporate and Store Operations policies and procedures.

Responsibilities

• The safety and welfare of employees and customers is a primary responsibility.
• Create, establish and maintain an excellent customer shopping experience; maintain service levels.
• Manage POS transactions, sales, discounts, refunds, loyalty, and opening/closing procedures.
• Oversee inventory control including shipping/receiving, pricing, markdowns, singles, damaged merchandise, physical inventory.
• Lead merchandise placement, store upkeep, promotions, signage, and visual presentation.
• Oversee payroll-related activities including scheduling, budget, and attendance.
• Train and develop direct reports and reinforce operational standards.
• Loss prevention and protection of company assets.

Skills

Background check

Communication skills

Managerial skills

Interpersonal skills

Visual merchandising

Footwear knowledge

Math skills

Policies & procedures

Job description

Job Description Summary

The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
  Maintain and reinforce current service level standards.
  Provide service training and leadership to staff members.
  Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
  Sales, Discounts and Refunds
  Loyalty
  Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  Shipping and Receiving
  Price Management (Price Changes, Markdowns etc.)
  Singles
  Damaged Merchandise
  Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  Merchandise Placement
  Sales floor maintenance and housekeeping
  Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  Scheduling
  Payroll budget compliance
  Time and Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
  Utilization of all available training tools
  Consistent reinforcement of operational standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Strong interpersonal skills necessary for customer and employee interactions
Strong visual merchandising skills
Working knowledge of footwear, accessories and shoe care.
Basic mathematical skills
Knowledge of Corporate and Store Operations policies and procedures
A complete understanding of the standards of Store Presentation and strong visual merchandising skills.

Benefits Information: https://rackroomshoes.hrbenefits.net/