Assistant Manager 221

WhiteWater Express Car Wash

Irving (TX)

On-site

USD 45,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation

Comprehensive health benefits

Paid time off

401(k) retirement plan

Company-paid life insurance

Free weekly car washes

Job summary

A leading car wash service provider in Irving, Texas, seeks an experienced Assistant Manager to oversee daily operations and ensure operational efficiency. This role involves leading a team, addressing customer concerns, and promoting sales growth. Ideal candidates will have a passion for customer service and proven leadership experience. Competitive compensation and benefits are offered, including paid time off and retirement plan.

Qualifications

1-3 years of leadership experience overseeing 3-10 direct reports.
Ability to thrive outdoors in all weather conditions.
Successful completion of a background check is required.
Successful completion of a background check.
Ability to collaborate with Facility and IT Technicians to identify priorities and complete repairs.

Responsibilities

Oversee daily operations to ensure performance and efficiency.
Foster a team-oriented environment empowering employees.
Monitor and adjust equipment and wash package functions.
Monitor equipment, wash packages, and tunnel efficiency to ensure smooth operation.
Ensure maintenance tasks, store cleanliness, and safety standards are met.
Enforce safety protocols and provide required safety training.

Skills

Leadership in staff development

Exceptional customer service

Effective communication

Attention to detail

Problem solving

Job description

Overview

WhiteWater Express is a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us as part of a rapidly growing business.

Position Overview

The Assistant Manager is responsible for overseeing and managing the daily operations of the store to ensure its overall performance and operational efficiency. This includes planning, organizing, and executing store goals.

Key Responsibilities

Lead by example, fostering a team-oriented environment where every employee is empowered to lead.
Cultivate a positive, customer-focused workplace culture through team development and leadership growth.
Address and resolve customer and employee concerns, including incident reporting.
Monitor and adjust equipment, wash package functions, and tunnel efficiency.
Ensure completion of all scheduled maintenance tasks, store cleanliness, and compliance with site standards.
Hold company policies, enforce safety protocols, and ensure completion of all required safety training.
Educate customers on wash products, packages, wash books, and membership plans.
Assist customers with membership account updates and issues.
Work with the General Manager to drive sales growth and maximize profitability.
Ensure team members complete sales training and consistently apply sales strategies.
Assist in promoting fleet and multi-car programs to local businesses.
Utilize structured interview guides to assess and recruit potential hires and support the hiring and onboarding process.
Communicate with facility and IT technicians regarding maintenance and repair needs.
Participate in weekly facility and IT calls and workshops.
Learn to identify and troubleshoot hardware issues with pay stations and other equipment.

Qualifications

Proven leadership in staff development and a passion for exceptional customer service.
Leadership experience overseeing 3-10 direct reports for 1-3 years.
Ability to thrive outdoors in all weather, with flexibility for evenings and weekends.
Successful completion of a background check.
Ability to collaborate and communicate effectively with Facility and IT Technicians to identify priorities and perform repairs or complete projects.
Ability to work long periods, during busy hours as needed.
Attention to detail, essential to ensure high-quality service and safety.
Must have safety awareness and handle chemicals per safety guidelines.

Benefits

Competitive compensation in base and bonus potential.
Comprehensive health benefits (Medical, Dental & Vision).
Paid time off in addition to company paid holidays.
401(k) retirement plan with company match.
Company-paid life insurance.
Pathways to advancement.
Free weekly car washes.

Our employees are our most valuable asset. We strive to hire the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development and advancement opportunities in a fast-growing organization, come join our team!

Seniority level