Assistant Manager (04751) - Lebanon, PA

SmartRecruiters, Inc.; North Lebanon Township (PA); On-site; USD 38,000 - 52,000; Full time

Job summary

SmartRecruiters, Inc. in Lebanon, PA is seeking an energetic Assistant Manager to support daily operations and lead a team to deliver outstanding customer service. You will assist in managing staff, inventory, and reporting while ensuring policy adherence and safety standards.

The role requires supervisory experience, strong communication, and flexible hours including evenings and weekends. On-site work in Lebanon, PA is required, with opportunities to grow within a dynamic retail environment.

Qualifications

• Proven experience in a supervisory or management role, preferably in a related industry.
• Strong leadership and team motivation skills.
• Excellent communication and interpersonal abilities.
• Demonstrated problem-solving and decision-making abilities.
• Proficiency with Microsoft Office; able to learn new software quickly.
• Strong time management and prioritization skills.
• Customer service orientation with high standards.

Responsibilities

• Assist the Manager in daily operations and policy implementation.
• Supervise and motivate staff to meet performance goals and standards.
• Handle customer inquiries, resolve issues, and ensure satisfaction.
• Manage schedules, assign tasks, and coordinate team activities.
• Assist in training and developing new team members.
• Monitor inventory levels and place orders as needed.
• Prepare and analyze reports on sales and productivity.
• Ensure a safe, clean, organized work environment.
• Step in for the Manager during absence and handle escalated issues.

Skills

Supervisory experience

Leadership

Communication

Problem solving

Microsoft Office

Time management

Customer service

Flexible hours

On-site work

Education

Bachelor's degree in Business

Tools

POS systems

Job description

• Job Category Org: Store Assistant Manager

Job Description

We are seeking a dynamic and organized Assistant Manager to join our team in Lebanon, PA. As an Assistant Manager, you will play a crucial role in supporting daily operations, managing staff, and ensuring excellent customer service.

• Assist the Manager in overseeing daily operations and implementing company policies and procedures
• Supervise and motivate team members to achieve performance goals and maintain high standards of service
• Handle customer inquiries, resolve issues, and ensure customer satisfaction
• Manage schedules, assign tasks, and coordinate team activities to maximize efficiency
• Assist in training and developing new team members
• Monitor inventory levels and place orders as needed
• Prepare and analyze reports on sales, productivity, and other key performance indicators
• Ensure compliance with safety regulations and maintain a clean, organized work environment
• Step in for the Manager in their absence, making decisions and handling escalated issues

Qualifications

• Proven experience in a supervisory or management role, preferably in a related industry
• Strong leadership skills with the ability to motivate and guide team members
• Excellent communication and interpersonal skills
• Demonstrated problem-solving abilities and decision-making skills
• Proficiency in Microsoft Office Suite and ability to learn new software systems quickly
• Strong time management skills and ability to prioritize tasks effectively
• Customer service-oriented with a commitment to maintaining high standards
• Bachelor's degree in Business Administration or related field preferred
• Ability to work flexible hours, including evenings, weekends, and holidays as needed
• Must be able to work on-site in Lebanon, PA

Additional Information

Ability to differentiate between hot and cold surfaces

Temperaments

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions

Physical Requirements including, but not limited to the following:

Standing

Most tasks are performed from a standing position

Walking

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck

Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'

Cases are usually lifted from floor and stacked onto shelves up to 72high

Lifting

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves

Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store

Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray

Pushing

To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push

Trays may also be pulled

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance

Forward bending at the waist is necessary at the pizza assembly station

Toe room is present, but workers are unable to flex their knees while standing at this station

Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day

Forward bending is also present at the front counter and when stocking ingredients

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas

Reaching

Reaching is performed continuously; up, down and forward

Hand Tasks

Eye-hand coordination is essential; use of hands is continuous during the day

Frequently activities require use of one or both hands

Shaping pizza dough requires frequent and forceful use of forearms and wrists