Assistant Manager

Elevate Fitness; Yorktown (TX); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Sales Commissions

Membership Benefits

401(k)

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Wellness resources

Job summary

Elevate Fitness is seeking a friendly Front Desk Associate to greet members, answer questions, resolve issues, and perform administrative duties at the front desk. You are the face of our gym and play a key role in creating a welcoming atmosphere for every guest and member.

You should enjoy health and fitness, possess strong communication skills, and be able to multitask in a fast-paced environment while upholding our standards of service. CPR/AED is required.

Qualifications

• Previous customer service experience preferred.
• Strong communication and customer service skills.
• Upbeat and positive attitude.
• Passion for health and fitness.
• Basic computer proficiency.
• CPR/AED certification required.

Responsibilities

• Enthusiastically greet members, prospective members, and guests
• Provide a high level of customer service to all members and effectively resolve issues
• Handle front desk activities including answering phones and checking-in members
• Take prospective members on tours of the facility and sell appropriate membership and services
• Ensure gym systems and processes are followed
• Enforce facility rules and regulations, ensuring facility is clean and safe

Skills

Customer service

Communication

Positive attitude

Basic computer skills

CPR/AED

Job description

Benefits

• Sales Commissions
• Membership Benefits
• 401(k)
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Wellness resources

We are looking for a positive Front Desk Associate to join our team! At the Front Desk, you are the face of our business and set the tone for creating exceptional experiences for all our members. You will greet members, answer questions, solve issues, and perform administrative duties as needed.

You are a natural people person with a passion for health and fitness. You understand the impact you can have through customer service, and take pride in creating smiles and resolutions.

NOTE:
Has reliable transportation.

Responsibilities

• Enthusiastically greet members, prospective members, and guests
• Provide a high-level of customer service to all members and effectively resolve issues
• Handle front desk activities including answering phones and checking-in members
• Take prospective members on tours of the facility and sell appropriate membership and services.
• Ensure gym systems and processes are followed
• Enforce facility rules and regulations, ensuring facility is clean and safe

Qualifications

• Previous customer service experience preferred
• Strong communication and customer service skills
• Upbeat and positive attitude!
• Passion for health & fitness
• Basic computer proficiency
• CPR/AED certification required

Compensation

Compensation: $17.00 - $20.00 per hour

We are not a perfect company and we don’t pretend to be. We work very hard and we have a lot of fun. The outcome is that you get a career that you enjoy, where your ideas are heard, and you are empowered, invested in, and cared about as a person, not just a number on a payroll chart. An added bonus is that you will directly and sometimes indirectly change our members’ lives.

Working at Elevate is different. We are an experience-first company that uses fitness to open that doorway. Our work is less about treadmills and dumbbells and is instead about building meaningful relationships and taking care of people. Think People first, gym second.

The Fitness Industry is exciting and competitive and Elevate Fitness is uniquely positioned within it. Our concept is based on value, NOT sales. In fact, you won’t find a single employee with the word sales in their title. Let that sink in and now take a big exhale. We won’t ask you to haggle, but we will expect you to smile and lead with Kindness and Compassion.

ALWAYS.We CAN make a change together.

As a member of the Elevate team, we want you to feel supported, invested in, challenged, and valued. Our promise to our current and future employees is to actively fight toward being a sanctuary that's free from tokenism, microaggressions, or any other form of racism or discrimination. We have blind spots and are committed to expanding our vision. There is always more work to be done, not only within Elevate Fitness but also in our communities. We promise to strive to be the blueprint of what the world should be and will give every employee the freedom to be passionate, the freedom to be heard, and the freedom to be proud of who they are. We choose this not because it is the law but because diversity, equity, and inclusion for ALL are what we stand for. We are fired up to embark on this journey with you. Our hope is that we can add as much value to your life as we know you will in the lives of our members. Our employees make us who we are and to be the best, we need the best.