Assistant Manager

Zaxby's; Woodstock (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Monthly incentive bonus

Health, dental, vision insurance

401(k) match

Paid time off

Free meals

Growth opportunities

Job summary

Zaxby’s is seeking a hard-working, outgoing Assistant Manager to support the General Manager in delivering exceptional service and maintaining operational excellence in a fast-paced restaurant. This full-time role emphasizes team development, guest experience, and efficient operations.

Responsibilities include supervising staff, managing daily operations, inventory, and financial controls, while fostering a positive work environment and ensuring health and safety standards are met.

Qualifications

• Customer service mindset and genuine care for guest experience.
• Strong team development with capability to train and coach staff.
• Excellent communication and interpersonal skills.
• Strong operational execution and attention to detail.
• Proficiency with point-of-sale systems, basic math skills, and basic computer skills.
• Ability to work effectively in a high-volume, fast-paced team environment.
• Positive attitude and strong work ethic.

Responsibilities

• Supervise front-of-house and kitchen staff; support GM in hiring, training, scheduling.
• Monitor performance; provide feedback; address issues per policy.
• Foster a positive, inclusive, productive work environment.
• Oversee daily restaurant operations; opening/closing; shift execution.
• Use store management systems to track inventory, sales, performance.
• Manage workflow to maintain speed of service and quality.
• Ensure compliance with health, safety, regulatory and brand requirements.
• Place and receive inventory orders; coordinate with GM.
• Monitor and solve operational problems in real time.
• Manage labor costs vs sales; conduct inventory counts; address variances in COGS.
• Reconcile daily cash drawers and deposits; ensure secure card processing.
• Encourage team to delight guests and handle guest concerns.

Skills

Customer service mindset

Team development

Communication skills

Operational execution

POS systems

Basic math skills

Basic computer skills

High-volume environment

Positive attitude

Education

High school diploma or GED

Job description

Brand summary:

Zaxbys is an American chain of fast casual restaurants offering chicken wings, chicken fingers, sandwiches, and salads. The chain has more than 900 locations. Hungry For A Great Career? To our guests, Zaxbys is more than just a place to eat – it's a place to have fun, spend some time with friends and experience great food. To our team members, Zaxbys is a family.

The Role

We are seeking hard-working, outgoing, and energetic management professionals who are passionate about restaurant operations and team development. The Assistant Manager will play a critical role in supporting our General Manager to deliver exceptional service and maintain operational excellence in a fast-paced environment. We're looking for dedicated individuals who care deeply about their team members and their work.

Position Type: Full-time

Core Responsibilities

Team Leadership:

• Supervise all front-of-house and kitchen staff and support General Manager in hiring, training, and scheduling
• Monitor team performance, provide feedback, and address performance and behavioral issues according to company policy
• Foster a positive, inclusive, and productive work environment

Operations:

• Oversee daily restaurant operations—opening, closing, and shift-to-shift execution
• Use store management systems to track inventory, sales, and performance metrics
• Manage workflow to maintain speed of service and quality standards
• Ensure compliance with all health, food safety, regulatory, and brand requirements and prepare store for inspections
• Place and receive inventory orders in coordination with the General Manager
• Monitor and solve operational problems in real-time

Financial Management:

• Manage labor costs against sales and conduct inventory counts and address variances on cost of goods sold
• Maintain adherence to cash control procedures, reconcile daily cash drawers and deposits, and ensure secure credit card processing

Sales & Guest Experience:

• Encourage team members to delight guests with efficient and personable service that goes above and beyond, while modeling this approach in your own customer interactions
• Handle guest concerns and questions

Basic Qualifications

• At least 18 years of age
• Reliable transportation
• High school diploma or GED
• Minimum one year of management/supervisory experience in a fast-food environment
• Food safety knowledge and commitment to health and sanitation standards

Skills & Competencies Required

• Customer service mindset and genuine care for guest experience
• Strong team development with capability to train and coach staff
• Excellent communication and interpersonal skills
• Strong operational execution and attention to detail
• Proficiency with point-of-sale systems, basic math skills, and basic computer skills
• Ability to work effectively in a high-volume, fast-paced team environment
• Positive attitude and strong work ethic

Physical & Work Demands

The position requires 50+ hours per week including mornings/evenings, weekends, and holidays. It requires standing, walking, and moving for extended periods in a fast-paced environment. You must be able to lift up to 50 lbs. and be prepared to jump into operational work (food prep, other crew duties) when needed.

Benefits

• Monthly performance-based incentive bonus program
• Medical, dental, and vision insurance (fully paid for employee; coverage for spouse/dependents available for additional cost)
• 401(k) match
• Paid time off
• Free meals when working
• Fun, supportive work environment
• Opportunities for growth and advancement

This job posting is for the Zaxbys location at:

Zaxby's is an American chain of fast casual restaurants offering chicken wings, chicken fingers, sandwiches, and salads. The chain operates primarily in the South, and has more than 900 locations.