Assistant Manager

Dairy Queen; Wilmington (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Dairy Queen is seeking a restaurant management professional to lead a fast-paced team and deliver fan-first service. The role involves staffing, training, inventory control, and ensuring safety and quality standards.

Candidates should have 1–3 years of leadership in high-volume restaurants, a high school diploma, ServSafe cert, and the ability to manage P&L, costs, and coaching in a dynamic environment.

Qualifications

• Minimum 1-3 years of high volume restaurant leadership experience; previous quick service restaurant experience strongly preferred.
• Strong track record of effectively managing COGS and labor.
• Proven ability to create a positive, safe, clean, and inviting environment.

Responsibilities

• Be an ambassador of the Dairy Queen brand and maintain professional performance at all times.
• Greet and welcome fans, delivering fan-first service.
• Lead operations to meet brand standards in inventory and cash controls.
• Ensure PRIDE systems and routines are followed on each scheduled shift.
• Assist the General Manager with hiring, training, coaching, and developing staff to build a skilled team.
• Create and maintain a positive, safe, clean environment for fans and team members.
• Resolve fan concerns with Dairy Queen's service recovery standards.
• Collaborate with management and team members to maintain harmonious working relationships.

Skills

Leadership

Customer service

Cash handling

Staff coaching

Safety standards

Education

High School diploma or equivalent

Tools

ServSafe Certification

Job description

You are applying for a job with a franchisee of the Dairy Queen® system and not American Dairy Queen Corporation or International Dairy Queen, Inc. Franchisees are independent business owners. The franchisee of this restaurant willbe your employer if you are hired and will make all hiring, wage, hour, and other employment-related decisions.

We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen® brand and delivering exceptional customer (fan) service. Management roles at Dairy Queen are responsible for managing dining room and kitchen functions while motivating the team to deliver an excellent fan experience. Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans. If you are a management professional who is looking take on a fun and rewarding new challenge, join our team! Our commitment to your continued professional development makes this a great opportunity for you to build a career with us. If you want more out of your career, Dairy Queen is the right place!

Job Functions:

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
• Enthusiastically greet and welcome fans to the Dairy Queen brand
• Strive to exceed fan expectations and deliver fan first service through timely and quality service
• Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls
• Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success
• React to issues impacting the restaurant's profit & loss (P&L) to optimize sales and profit
• Assist the General Manager with hiring, training, coaching, and developing Shift Leads and Crew Members to build a highly skilled and productive team
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members
• Calmly solve fan concerns and embrace Dairy Queen's service recovery standards
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
• May assist the GM in some assigned aspects of local store marketing activities and projects such as public andcommunity relations programs, evaluating local competitors' store marketing, identifying and tracking changing consumer demands.
• At all times exhibit a genuine passion for excellence
• Perform other duties as assigned by management

Requirements:

• Minimum 1-3 years of high volume restaurant leadership experience; previous quick service restaurant experience strongly preferred
• High School diploma or equivalent
• Proven track record of effectively managing COGS and labor
• Strong knowledge and application of safe food handling practices
• Must be ServSafe® certifiable
• Work well under pressure packed situations while maintaining a great attitude
• Comfortable standing for entire shift and able tolift 50 pounds
• Ability to work in and out of different temperature ranges.
• Must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment.
• Exhibit good manners, proper personal hygiene, and promptness
• Have fun and maintain a positive attitude at all times!

Dairy Queen® (DQ®) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ®, for over 75 years. Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of fans of all ages, from all around the globe. That’s why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. It’s what sets DQ® restaurants apart and is what is helping us reach our vision of being the world’s favorite quick-service restaurant