ASSISTANT MANAGER

Norman's Hallmark; Willow Grove (Montgomery County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a motivated Assistant Store Manager to foster a caring atmosphere and drive sales in Willow Grove. This role involves supporting store operations, leading customer engagement initiatives, and collaborating with the management team to meet sales objectives. Ideal candidates will have a passion for customer service and retail, along with supervisory experience. Join a dynamic team that values relationships and offers a range of benefits, including flexible scheduling and a shopping discount. This is a fantastic opportunity to grow in a supportive environment.

Benefits

Flexible Schedule

Vacation/Sick Pay

Medical & Dental Insurance

Life Insurance

401K Plan

Stock Ownership Opportunity

35% Shopping Discount

Incentive Contests

Qualifications

• 1+ year of retail supervisory experience required.
• Strong customer service skills and ability to inspire relationships.

Responsibilities

• Assist in managing store operations and customer service.
• Lead by example to drive retail sales through customer connections.

Skills

Customer Service

Retail Supervisory Experience

Team Collaboration

Point-of-Sale Software

Education

High School diploma or GED

Tools

Point-of-Sale Software

Job description

Join to apply for the ASSISTANT MANAGER role at Norman's Hallmark

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Join to apply for the ASSISTANT MANAGER role at Norman's Hallmark

NORMAN’S, the premiere, and fastest growing employee-owned Hallmark Gold Crown retailer in the East, is seeking a qualified Assistant Store Manager for our location in Willow Grove Park Mall, Willow Grove, PA. We are in the business of helping people capture their emotions and share them with one another. Our customers entrust us to help them show how much they care, to commemorate their most special occasions, provide comfort through challenging times, and to celebrate the everyday moments in between.

What We Are Looking For

Our retail teams are driven to reach store goals while delivering a memorable genuine experience to each of our customers. Our Assistant Store Managers help contribute to providing this ‘caring team’ atmosphere not only for our customers but for the sales leaders and associates that work with them. The caring experience within the store begins with the management team. We expect our Assistant Store Managers to show initiative, be a team player, collaborate with their store manager to deliver to their store’s sales & customer service objectives while helping support all operational aspects of their store in an efficient and seamless manner.

Assistant Store Manager Key Responsibilities

• Infuse our Customer CARE program into the culture of the store by leading by example to drive retail sales through genuine connections with customers, building relationships, and earning their business.
• Prioritize the customer’s needs, believing that the customer always comes first.
• Assist the Store Manager in managing the general operations of the store, including event planning, shipment processing, merchandising, order management, and promotions.
• Assist in developing and training staff on new products and processes.
• Lead with professionalism and impartiality, especially in the absence of the store manager.
• Learn and efficiently use our point-of-sale software to ensure accurate inventory, sales, and markdowns.
• Perform additional duties as assigned.

Be a Part of Our Team

If you enjoy inspiring meaningful relationships, celebrating others, and taking pride in your work, and if you are a motivated individual with excellent customer service skills and retail supervisory experience, we want to connect with you!

Basic Qualifications

• High School diploma, GED, or higher.
• At least 1 year of retail supervisory experience.
• At least 1 year of customer service experience.
• Flexible schedule including events, holidays, evenings, and weekends.
• Ability to stand/walk frequently, push/pull, bend, stoop, crawl, reach above shoulders, kneel, climb ladders, and lift up to 40 pounds.

Benefits And Perks

• Flexible Schedule
• Vacation/Sick Pay
• Medical & Dental Insurance
• Life Insurance
• 401K Plan
• Stock Ownership Opportunity
• 35% shopping discount
• Incentive contests throughout the year

Norman’s Hallmark is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, age, pregnancy, national origin, disability, genetics, sexual orientation, gender identity, veteran status, or other protected statuses.