Assistant Manager

Foss Swim School; Western Springs (IL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Relocation Assistance

401(k) Match

Employee Discount

Free Swim Lessons for Dependents

Paid Time Off

Company-Paid Long-Term Disability

Health Reimbursement Account / HealthS

Flexible Spending Account

Job summary

Foss Swim School in Western Springs, IL is seeking an Assistant Manager to join the school leadership team. You will organize and execute tasks across the office, retail, and reception areas while mentoring the team and ensuring high-quality Swim Path curriculum and facility standards.

This program emphasizes operational and financial performance, employee engagement, customer service, and growth toward leadership roles.

Qualifications

• Two years of experience in a supervisor role.
• Must obtain American Red Cross CPR/First Aid within the first 90 days of employment; FOSS will cover costs.
• Experience in retail, health and fitness, restaurant, or related fields preferred.
• Willingness to work days, evenings, and weekends.
• Strong verbal and written communication skills.

Responsibilities

• Lead and mentor front-office staff and instructors.
• Oversee class enrollments, scheduling, and customer engagement initiatives.
• Support General Manager to achieve financial goals, manage budgets, staffing levels, and KPIs.
• Ensure facility cleanliness and safety standards.
• Travel to multiple school locations during Assistant Manager Training Program.

Skills

Supervisory experience

Customer service excellence

Team leadership

Scheduling & admin

Communication skills

Job description

Job Description

Company Description:

It’s no secret that at FOSS, we love water! We were founded on the premise that anyone can learn to swim and have confidence in the water.

FOSS is a premier swim school with 30+ schools across the Midwest and we are poised for growth. You’ll find a welcoming place full of diverse perspectives where YOU, and your work, matter. Collaboration and a willingness to learn are keys to what drives us forward.

Position Purpose:

The FOSS Assistant Manager (AM) position plays a key role in the school leadership team in organizing and executing all tasks throughout the office, retail, and reception areas of the school, plus providing mentorship to the team. They manage the administrative functions such as scheduling, tracking revenue targets and transactions, developing direct reports, and ensuring the high quality of our Swim Path curriculum while ensuring optimal pool and facility standards.

The FOSS Assistant Manager learning path is an in-depth program designed to provide exposure to facets of managing a school through targeted training and development courses and hands on learning. Focus areas include operational and financial performance, employee engagement, customer service, and other general school management so incumbents can transition into a future leadership role. This role is designed both for emerging leaders and those transiting their career to a new industry.

Essential Job Functions as an Assistant Manager:

The following essential functions represent the primary work performed; however, the AM may be asked to assist with projects or tasks not detailed here but fall within the scope of this role. AM’s will train to learn key roles including Swim Teacher, Customer Support Service, Teacher Assistant, Supervisor and Assistant Manager. Through these rotations, AM’s will learn to manage FOSS methods and processes and build strengths in competencies such as business acumen, time management, organizational execution, and accountability, and developing, motivating, and managing talent.

Leadership & Instructor Development

• Coach and counsel (manage) non-exempt personnel regarding job performance, including compliance with FOSS policies, taking corrective action when necessary.
• Build trusted and effective relationships to advance an organizational culture that lives the FOSS purpose and values.
• Collaborate with school leaders regarding personnel training and ensure school staff personnel are current on all training requirements.

Business Objectives

• Oversee management of class enrollments, enrollment process, customer engagement initiatives, and other operating practices.
• Support General Manager to implement financial goals for school, including lesson and retail revenue, controllable expenses, staffing levels, inventory management, and other aspects of the school’s financial success, and to meet or exceed site KPIs.

Customer Service

• Be a FOSS Brand Ambassador.
• Build relationships with customers to create loyalty and excitement for the FOSS brand, purpose, programming, and community.

Facility Care

• Ensure facility cleanliness standards are satisfied.

Minimum Qualifications, Skills, & Abilities:

• Two (2) years of experience in a supervisor role or one year of employment at FOSS preferred, not required.
• Must obtain American Red Cross CPR/First Aid certificationwithin the first 90 days of employment, be required to adhere to American Red Cross standards outlined in the certification requirements and maintain an active certificate throughout tenure in the role. Please note that FOSS will pay the costs for both the initial and renewal certifications.
• Experience in retail, health and fitness, restaurant, or other related experience preferred.
• Self-motivated with a desire to achieve results and excel individually and as a team.
• Availability to workdays, evenings, and weekends.
• Ability to manage multiple priorities and deadlines while maintaining attention to detail.
• Ability to manage confidential and sensitive information, possess a high degree of personal integrity and sound judgment.
• Strong verbal and written communication skills.
• Ability to participate in organizational, employee or community engagement events as necessary.
• Ability to collaborate with others to identify and solve issues or make proactive recommendations and lead through influence.
• Ability to travel to school locations throughout the Minneapolis, MN; Chicago, IL; Madison, WI; St. Louis, MO; Ankeny, IA; and Fargo, ND throughout Assistant Manager Training Program, as necessary.

Working Conditions: (if applicable)

• Work in an indoor pool facility that will be warm and humid with water temperatures up to 91 degrees.
• Ability to work in areas exposed to noise, chemicals, and industrial equipment and supplies.
• Speak with others, including children, using clear, professional, and age-appropriate language.
• Move up and down stairs, service ramps, and/or ladders.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Move, lift, carry, push, pull, and place objects weighing 15 pounds without assistance and heavier lifting or movement tasks with assistance.
• Review documents, computer monitors or displays with potentially small print.
• Operate a computer, handheld device such as an iPad, phone and other common office tools or controls.
• Mentally focus on tasks and apply sound reasoning and judgement.

Compensation for the role will depend on several factors, including a candidate’s qualifications, skills, competencies, and experience. FOSS offers a competitive benefits package, which includes a 401(k)-company match, healthcare plans, and broad range of other benefits.

Benefits:

• Relocation Assistance is available
• 401(k) with company match
• Employee Discount – 25% off Retail
• Free Swim Lessons for Dependents
• Paid Time Off & Holidays
• Company-Paid Long-Term Disability
• Health Reimbursement Account / Health Savings Account
• Flexible Spending Account

*Benefits vary by full-time and part-time.

Come Grow with Us!

We are growing and expanding into new and existing markets. At Foss Swim School, we believe and have proven success with internally promoting our talented team members to advance their careers. We provide continuous training and offer educational assistance to develop and equip our team members for their next career opportunity. Check out this link to learn more about our team members.https://vimeo.com/760077423 ?

Foss is an equal opportunity employer and will consider all qualified candidates for employment without regard to race, ethnicity or national origin, religion, gender or gender identity, sexual orientation, disability or veteran status, or any other characteristic protected by law.