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Assistant Manager
Haley Residential
West Des Moines (IA)
On-site
Full time
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Job summary
Haley Residential seeks a proactive Assistant Manager to lead operations and enhance resident experiences. Key responsibilities include marketing, resident relations, and property maintenance. The role requires strong communication skills and a background in property management. Join us for an opportunity to grow in a collaborative environment, offering competitive compensation and benefits.
Benefits
Qualifications
- Experience in property management is preferred.
- Strong written and verbal communication skills are essential.
- Ability to manage multiple priorities in a fast-paced environment.
Responsibilities
- Assist in marketing and leasing operations.
- Handle resident inquiries and concerns.
- Oversee property maintenance and inspections.
Skills
Education
Job description
Join to apply for the Assistant Manager role at Haley Residential
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Join to apply for the Assistant Manager role at Haley Residential
This range is provided by Haley Residential. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
$17.00/hr - $20.00/hr
Haley Residential is looking for a proactive, people-focused Assistant Manager who’s eager to make a difference. In this role, you’ll help lead the way—supporting residents, driving results, and creating a community people are proud to call home. If you're all about teamwork, thrive in a fast-paced environment, and love the idea of growing with a company that values integrity, performance, and relationships—this is your opportunity to shine!
At Haley, your career is more than just a job—it’s an opportunity to grow, thrive, and make a meaningful daily impact! We are committed to supporting what matters most to you: your well-being and your future. We offer a competitive compensation and benefits package, exciting bonus opportunities, 401K with company matching, and more.
Come grow with us at Haley Real Estate Group, where innovation, teamwork, and strategic thinking drive everything we do.
Position Purpose
The Assistant Community Manager supports the Community Manager in overseeing the apartment community's daily operations, marketing, and resident relations. This role is critical to ensuring the smooth operation of the community and enhancing the resident experience through proactive management and support.
Essential Responsibilities
- Marketing & Leasing Support:
- Assist in all aspects of marketing and leasing, including showing units, screening, and selecting qualified residents.
- Participate in the creation and execution of advertising and marketing strategies.
- Conduct competitive market surveys and generate reports.
- Ensure compliance with rental applications and lease agreements.
- Perform all leasing functions and serve as a resource for leasing consultants.
- Resident Relations:
- Support the Community Manager in handling resident inquiries, complaints, and concerns.
- Assist with collections, maintaining complaint logs, and managing the move-in and move-out processes.
- Ensure resident satisfaction by addressing issues promptly and effectively.
- Assist residents in setting up their accounts on the online portal during the move-in process.
- Property Maintenance Oversight:
- Assist in scheduling and inspecting maintenance work to ensure high property upkeep standards.
- Conduct daily inspections of the grounds, common areas, and make-ready processes.
- Provide recommendations for physical repairs, replacements, and improvements.
- Office Administrative:
- Assist in the preparation and management of the community's budget.
- Monitor budget variances and occupancy prediction reports and contribute to financial reporting.
- Approve invoices, manage inventory of equipment and supplies, and support payroll operations.
- Maintain a clean and organized office environment, including properly storing and shredding paperwork as needed, uploading essential documents to all platforms, and ensuring notes are accurately and timely entered.
- Manage online filing in a timely and effective manner.
- Perform other duties and responsibilities as assigned by the Community Manager to support the community's overall success
- TAX CREDIT EXPERIENCE REQUIRED
- Occupancy Rate (%)
- Renewal Retention Rate (%)
- Lead-to-Tour Conversion Rate (%)
- Tour-to-Lease Conversion Rate (%)
- Lead-to-Lease Conversion Rate (%)
- Administrative Compliance
- Adheres to SOPs, guidelines, and company policies, complies with rules, and applies feedback. Seeks clarification when needed and adjusts behavior to meet expectations.
- Safety/Security/IT Security & Compliance
- Adheres to and promotes safety, security, and IT protocols, ensuring a safe work environment and compliance with data privacy and cybersecurity practices. Identifies risks, reports hazards, and encourages others to follow safety and security measures.s.
- Prior experience in property management or a related field is preferred.
- Experience in handling business financial responsibilities preferred.
- Continuing education or certification in the property management field is a plus
- Strong written and verbal communication skills are essential.
- Ability to manage multiple priorities effectively in a fast-paced environment.
- Must have a valid state driver’s license and a reliable vehicle available for use during business hours.
- Consistent and punctual attendance is crucial to performing the duties of this position.
- Constant need to stand or walk. (50%)
- Constant need to sit. (50%)
- Constant need to perform activities such as: (66-100%)
Varied communications.
Grasp/Turn
Varied office duties.
Finger Dexterity
Varied office duties.
- Contant need to perform activities such as: (33-66%)
Varied office duties.
Climb Stairs
Varied office duties. Show properties.
Push or Pull
Varied office duties.
Reach Above Shoulder
Varied office duties.
- Constant need to lift or carry 1–10 lbs. (66-100%) Frequent need to lift or carry 10-20 lbs. (33-66%) Occasional need to carry 20+. (1–33%)
- Constant need to see and observe. (66–100%)
- Constant need to hear and speak. (66-100%)
- Working mostly indoors with occasional outdoor ventures.
The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.
- Seniority levelEntry level
- Employment typeFull-time
- Job functionOther
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