Assistant Manager

Ace Hardware Corporation; Warren (MI); On-site; USD 26,000 - 29,000; Full time

Job summary

Ace Retail Group is seeking an Assistant Manager to oversee daily store operations and uphold our core values while promoting superior customer service in Warren, MI. The role emphasizes supervision, safety, and adherence to company programs.

You will lead opening/closing, ensure accurate pricing, and foster teamwork to deliver a great store experience and strong performance.

Qualifications

• High School or GED equivalent required.
• Ability to read and interpret safety rules and manuals.
• Ability to work independently and maintain flexible hours.
• Strong communication and teamwork skills.
• Ability to stand, walk, bend, and lift up to 50 lbs regularly and 100 lbs occasionally.

Responsibilities

• Provide positive representation of Ace Retail Group.
• Greet customers and proactively assist with problems.
• Maintain friendly, helpful demeanor and strong product knowledge.
• Open and close the store and supervise daily operations.
• Implement Store Support Center programs and ensure safety and loss prevention.

Skills

Effective communication

Teamwork

Independent worker

Flexible hours

Physical stamina

Education

High school diploma or GED

Job description

About Ace Retail Group

Ace Retail Group (ARG) is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

General Summary

The Assistant Manager manages overall store operations and the achievement of company goals and directives.

Essential Duties and Responsibilities

Customer Service

• Provide positive representation of Ace Retail Group.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Thank customers when finished and when they are leaving the store.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Work to resolve all customer issues and have Ace Retail Group’s best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.

Store Operations

• Ensure a positive, professional and safe work environment for all associates.
• Supervise the general operations of the entire store.
• Responsible for opening and closing the store.
• Assist with the implementation of Store Support Center programs.
• Ensure successful Loss Prevention, Safety and Internal Audits.
• Work with General Manager on all aspects of running the store.
• Participate in weekly management staff meetings.
• Communicate issues to the appropriate Store Support Center department with General Manager approval.
• Assist with special projects within the district as set forth by the District Manager.
• Implement new Standard Operating Procedures for store execution.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stockroom and outdoor merchandise areas.
• Ensure that weekly price changes and label updates are completed timely and accurately.
• Oversee all associate functions including training, maintenance, audits, and reports.
• Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
• Visit competition to be familiar with what they are doing.
• Perform all other duties as assigned.

Other Essential Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others: WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful. EXCELLENCE – Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best. LOVE – Love the people, love the work and love the results. INTEGRITY – For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics. GRATITUDE – We recognize that we are blessed to be in the business of serving others. HUMILITY – We strive for greatness with a humble, modest, and respectful attitude. TEAMWORK – We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that…Together, we are Ace.

Minimum Skills, Requirements and Qualifications

• High School or GED equivalent.
• Ability to read and interpret documents such as safety rules, manufacture assembly directions, operating and maintenance instructions and procedure manuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
• Ability to work independently.
• Ability to work flexible hours.
• Effective communication skills (verbal and written).
• Ability to foster teamwork and collaboration and motivate others both internal and external to perform enthusiastically.
• Standing, walking, bending, lifting (up to 50lbs) regularly, and lifting (up to 100lbs) occasionally with assistance, and climbing.

Compensation Details

$19.50 - $21.00 per hour

Benefits Information

For a full list of benefits and open positions, please visit us at: https://acehardware.wd1.myworkdayjobs.com/en-US/ARG_External

Equal Opportunity Employer

Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.