Sales associate

Ace Hardware Corporation; Lawrence (KS); On-site; USD 15,000 - 19,000; Full time

Job summary

Ace Retail Group is seeking a Sales Associate to assist in receiving, stocking, pricing merchandise and to help maintain a clean, organized store. The role emphasizes delivering friendly, proactive customer service and accurate product knowledge in a busy retail setting.

You will greet customers, answer questions, and support daily store operations while upholding Ace’s core values. Minimum qualification is high school diploma or GED, with retail experience preferred and physical ability to

Qualifications

• High School or GED equivalent.
• Formal retail experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Responsibilities

• Provide a positive representation of Ace Retail Group.
• Proactively assist customers and solve problems.
• Greet customers entering and throughout the store; thank them at checkout.
• Assist with stocking merchandise and maintaining store cleanliness.
• Support with signage, pricing, and merchandising.

Skills

Customer service

Communication

Friendly demeanor

Education

High School Diploma or GED

Job description

About Ace Retail Group

Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

General Summary

The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.

Essential Duties & Responsibilities

• Customer Service:
  • Provide a positive representation of Ace Retail Group.
  • Proactively assist customers in solving problems.
  • Greet customers entering and throughout the store.
  • Thank customers when finished and when they are leaving the store.
  • Possess a friendly outgoing demeanor; work well with customers as well as associates.
  • Ensure all pages and calls are answered promptly, courteously and effectively.
  • Forward any customer complaint that cannot be handled to a member of management.
  • Possess strong product knowledge and knowledge of store layout and location of products.
  • Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
• Store Operations:
  • Assist in creating a positive, professional and safe work environment.
  • Assist with receiving, checking in and stocking of merchandise throughout the store.
  • Assist with maintaining back stock levels.
  • Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
  • Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
  • Assist with merchandise resets through the store.
  • Provide assistance to Department Specialists, i.e. price changes, special orders.
  • Ensure signage is current throughout the store.
  • Operate forklift with proper training.
  • Communicate any Store Support Center issue to General Manager for follow up.
  • Communicate any merchandising, cost control or sales idea to General Manager.
  • Participate in store meetings.
  • Be professional in appearance and actions.
  • Perform all other duties as assigned.

Other Essential Requirements

• Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others: WINNING – In business, money is the score. To win, we must perform, compete, and have fun.
• EXCELLENCE – Striving to be our best through continuous improvement and inspiration.
• LOVE – Love the people, love the work and love the results.
• INTEGRITY – Honesty, reliability, high character and ethical behavior.
• GRATITUDE – Appreciating being in the business of serving others.
• HUMILITY – A modest and respectful approach to leadership and work.
• TEAMWORK – Collaboration over control or credit; together we are Ace.

Minimum Skills, Requirements and Qualifications

• High School or GED equivalent.
• Formal retail experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Compensation Details

$12.00 Per hour

Equal Opportunity Employer

Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.