Assistant Manager

Zaxby's; Wallace (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Bonus potential (Quarterly) up to 12%

Free meals on shift

50% off meals off shift

Paid time off

Paid holidays

Early access to pay

Recognition program

Employee referral program

Opportunities to advance

Job summary

Zaxby's Assistant Manager role is responsible for daily restaurant operations, ensuring guests have great experiences while upholding standards and policies. You will lead, train, schedule, and coach a team to meet service and quality goals, while maintaining compliance with company procedures and local laws.

The position offers bonus potential, free meals on shift, paid time off, holidays, early pay access, and advancement opportunities within a supportive team environment.

Qualifications

• Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others.

Responsibilities

• Complete all training requirements including training plans and certifications.
• Enhance guest experiences by ensuring that team members satisfy guest expectations.
• Create an effective work schedule following company standards and local laws.
• Plan and delegate shift assignments and communicate expectations clearly.
• Supervise and coach team members to achieve quarterly goals and maintain standards.

Skills

Leadership

Organizational skills

Interpersonal skills

Management experience

Job description

Assistant Manager

Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to guests while maintaining operational standards. They manage the daily operations of the restaurant, ensuring that the team properly follows all processes, policies, and procedures.

Why work at Zax?

• BONUS POTENTIAL (Paid Quarterly): Up to 12% of Annual Earnings
• FREE Meals On Shift & 50% Off Meals Off Shift
• Paid Time Off
• Paid Holidays
• Early Access to Pay
• Recognition Program
• Employee Referral Program
• Opportunities to Advance

Benefits

• Medical, Dental, and Vision Insurance
• Short and Long-Term Disability
• Employer-Paid Life Insurance
• 401(k) With Employer Match (additional eligibility requirements)

Job Duties and Responsibilities

• Complete all training requirements including:
• Zaxbys Assistant Manager Development Plan
• Food Safety Certification and Manager Certification
• Any additional training required by Zax LLC
• Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
• Ensure team members receive proper training including ongoing coaching and development
• Create an effective work schedule following company standards and local laws
• Plan and delegate shift assignments including communicating expectations and adjusting as needed
• Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
• Ensure service, product quality, and cleanliness standards are consistently upheld
• Communicate performance concerns to your General Manager
• Assist with performance reviews and mentor and develop team members
• Create and maintain a positive culture and healthy team morale through recognition and leading by example
• Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
• Ensure processes, policies, and procedures are properly followed throughout daily operations
• Maintain operational standards and ensure compliance with all Zaxby’s Franchising LLC and Zax LLC guidelines, policies, and procedures
• Maintain compliance with federal, state, and local laws and guidelines
• Utilize management tools and keep neat, accurate, and current records
• Other responsibilities
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
• Ensure the team works safely and follows all safety guidelines and procedures
• Immediately report all human resources and risk management concerns to your General Manager and District Manager
• Escalate other concerns to your supervisor when appropriate
• All other duties necessary to ensure restaurant operations function properly

Job Qualifications

• Must be 18 years of age or older
• Must have a valid driver’s license, vehicle insurance, and reliable transportation
• Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Successful completion of background check
• Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
• 1-3 years management experience required
• Restaurant management experience preferred

Capability Requirements

• Sit, stand, and walk continuously
• Occasionally stoop, bend, crouch, or climb, including the use of ladders
• Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
• Continuous use of hands and wrists for grasping and fine manipulation
• Communicate proficiently through speech, reading, and writing
• Maintain effective audio-visual discrimination and perception to observe and respond to the environment
• Work in an environment that features hot and cold temperature variations and exposure to food allergens
• Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

EEO Statement

Zax LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state, or local law.