Assistant Manager

Best Warehousing & Transportation Inc.; Village of Colonie (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

BWT Logistics in New York is seeking an Assistant Manager to lead daily transportation and warehousing operations, ensuring safety, productivity, and service excellence.

You will supervise supervisors and frontline staff, coordinate staffing, monitor performance, and support customer service, inventory accuracy, and regulatory compliance.

In the manager's absence you may assume site duties and collaborate across departments to resolve issues and drive continuous improvement.

Job description

About Company:

At BWT Logistics, we do more than move freight. We move businesses forward. As a leading provider of transportation, warehousing, and third-party logistics (3PL) solutions, we deliver reliable, customized services that help our customers navigate today's complex and fast-paced supply chain environment.

With operations across the United States, BWT Logistics specializes in long-haul and short-haul transportation, warehousing, distribution, freight brokerage, and logistics management. Our flexible, customer-focused approach allows us to develop tailored solutions that meet the unique needs of every customer while maintaining high standards of service, safety, and operational excellence.

About the Role:

The Assistant Manager plays a key leadership role in supporting the day-to-day management of transportation and warehousing operations. This position works closely with the Operations/Site Manager to ensure safety, productivity, service, staffing, and operational goals are consistently achieved.

The Assistant Manager provides leadership and direction to supervisors and frontline employees, coordinates workflow and staffing, monitors performance, assists with employee relations matters, and helps resolve operational challenges. This role also supports customer service, inventory accuracy, regulatory compliance, and continuous improvement initiatives.

In the Manager's absence, the Assistant Manager may assume responsibility for daily site operations and serve as the primary point of contact for employees, customers, and operational issues.

Minimum Qualifications:

• High school diploma or equivalent.
• Minimum of 3 years of experience in transportation, warehousing, distribution, or logistics operations, including supervisory or leadership experience.
• Demonstrated ability to lead teams and manage day-to-day operational priorities.
• Working knowledge of warehouse safety requirements, operational procedures, and applicable transportation regulations.
• Experience monitoring productivity, labor, quality, safety, and service performance.
• Strong communication, organizational, decision-making, and problem-solving skills.
• Proficiency with Microsoft Office and warehouse, transportation, or inventory management systems.
• Ability to work flexible hours, including evenings, nights, weekends, and holidays based on operational needs.
• Valid authorization to work in the United States.

Preferred Qualifications:

• Associate or bachelor's degree in logistics, supply chain management, business administration, operations management, or a related field.
• Previous experience as an Assistant Manager, Operations Supervisor, Warehouse Supervisor, or similar logistics leadership role.
• Experience with Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and inventory control systems.
• OSHA, forklift, APICS, or other relevant safety, logistics, or supply chain certifications.
• Experience supporting high-volume warehouse or transportation operations.
• Leadership training or professional development in employee management, process improvement, or operational excellence.
• Bilingual communication skills.

Responsibilities:

• Assist the Operations/Site Manager with the overall day-to-day management of warehouse and transportation operations.
• Provide leadership, direction, and support to supervisors, leads, drivers, warehouse employees, and other operational staff as applicable.
• Coordinate daily staffing and workflow to meet productivity, service, quality, and customer requirements.
• Monitor operational performance, including productivity, attendance, labor utilization, safety, inventory accuracy, and service levels.
• Coach employees and supervisors on performance expectations, safety procedures, company policies, and operational standards.
• Partner with management and Human Resources to address attendance, performance, conduct, and other employee relations matters.
• Ensure compliance with company safety policies, OSHA requirements, transportation regulations, customer requirements, and established operating procedures.
• Conduct or support safety meetings, pre-shift meetings, operational audits, and workplace inspections.
• Investigate and document operational incidents, safety concerns, inventory discrepancies, service failures, and other workplace issues.
• Assist with employee onboarding, training, cross-training, and development to ensure appropriate staffing and operational coverage.
• Review schedules and labor needs and make adjustments based on workload, customer volume, absences, and operational priorities.
• Monitor inventory movement, shipping and receiving activity, transportation activity, and other operational transactions for accuracy and timeliness.
• Identify process inefficiencies and work with management to implement corrective actions and continuous improvement initiatives.
• Coordinate with transportation, warehouse, customer service, Human Resources, safety, and other departments to resolve operational issues.
• Communicate professionally with customers and assist in resolving service concerns, delivery issues, inventory discrepancies, or other operational challenges.
• Maintain accurate operational records and prepare reports related to productivity, safety, staffing, inventory, and service performance.
• Respond to equipment failures, staffing shortages, service disruptions, and emergency situations while minimizing operational downtime.
• Support company policies, procedures, and performance expectations consistently across the operation.
• Assume responsibility for site operations when the Manager is unavailable or as assigned.
• Perform other duties as required to support business and operational needs.

Skills:

The Assistant Manager must demonstrate strong leadership, communication, accountability, and decision-making skills while balancing the needs of employees, customers, and the operation.

Successful candidates should be comfortable managing multiple priorities in a fast-paced transportation and warehouse environment and be capable of making timely operational decisions. Strong analytical and problem-solving skills are necessary to evaluate productivity, staffing, safety, inventory, and service performance and determine appropriate corrective actions.

The position also requires the ability to coach and develop employees, address workplace concerns professionally, communicate effectively across departments, and reinforce company standards consistently. Proficiency with WMS, TMS, inventory systems, Microsoft Office, and operational reporting tools is strongly preferred.

Key Competencies:

• Leadership.
• Operational Management.
• Safety & Compliance.
• Employee Development.
• Customer Service.
• Inventory Control.
• Labor Management.
• Performance Management.
• Problem Solving.
• Continuous Improvement.