Assistant Manager

Norstella; United States; Remote; USD 10,000 - 60,000; Full time

Job description

Description

About Norstella

At Norstella, our mission is simple: to help our clients bring life-saving therapies to market quicker—and help patients in need.
Founded in 2022, but with history going back to 1939, Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle —and get the right treatments to the right patients at the right time.
Each organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making. Together, via our market-leading brands, we help our clients:

• Citeline – accelerate the drug development cycle
• Evaluate – bring the right drugs to market
• MMIT – identify barrier to patient access
• Panalgo – turn data into insight faster
• The Dedham Group – think strategically for specialty therapeutics

By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. As one of the largest global pharma intelligence solution providers, Norstella has a footprint across the globe with teams of experts delivering world class solutions in the USA, UK, The Netherlands, Japan, China and India.

Responsibilities:

Business/ Customer

• Coordinate with clients and teams to ensure deliverables are met
• Engage in client discussions and develop a strong relationship while understanding their requirements and help fill-in process gaps
• Primary contact for client escalations for the responsible process, resolve and respond to all client queries within the stipulated response time and coordinate with client quality audit team if needed
• Develop robust process overview and domain knowledge understanding of competitive landscape
• Share all process delivery metrics with client on a weekly/monthly/annual basis and maintain internal trackers and utilization data
• Improve quality and depth of content coverage to add value to the database
• Deliver ad-hoc analysis – client requests; query-based research
• Organize monthly calls initiated by client with defined agenda and document Minutes of the meeting with all the stakeholders

Project Process

• Adhere to and manage all workflow deadlines effectively, handle process issues and assist service delivery managers in team management
• Design and implement training programs, production planning for respective teams, implement policies, quality checks at product level, product improvement and managing deliveries.
• Improve the research techniques/ approach to increase the content coverage and add value to the database, proactively engage the team and ensure a high degree of quality
• Encourage creativity, risk-taking, and constant improvement in the processes though SS/IPA/RPA process
• Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel and coordinate team logistics
• Carry out regular auditing of the database and working folders to ensure proper documentation and data management
• Review SOPs of all processes and suggest changes wherever necessary as frequently as possible

People

• Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance
• Work with functional managers and the team sponsor to obtain necessary resources to support the team’s requirements, manage attrition and hiring to ensure that team has the necessary head count to manage deliverables
• Actively participate and contribute to team initiatives: regular team meetings, brainstorming of thoughts and ideas, etc.
• Provide team leadership and coaching and maintain healthy group dynamics
• Recognize and celebrate team accomplishments and reward exceptional performance
• Attend all internal trainings and engagement activities and; organize self-time to deliver tasks efficiently
• Report to the Manager on performance status and any escalations, and other schedule adherence related mandates

ADDITIONAL INFORMATION
Measurement Criteria

• Process SLAs and KPIs
• High quality reporting
• Individual as well as Team performance

Team management through attrition, survey scores

Requirements:

Educational Guidelines

• Graduate/Post-Graduate/ Doctorate degree in life sciences/Pharmacy/Medical sciences or equivalent degrees
• Sector specific qualification is an added advantage
• Technical Skills - Knowledge of Fundamental Analysis and MS Office Suite

Experience Guidelines

• 6-7 years total experience including 2+ years in a Team Lead capacity

Benefits:

• Health Insurance
• Provident Fund
• Reimbursement of Certification Expenses
• Gratuity
• 24x7 Health Desk

Our guiding principles for success at Norstella

01: Bold, Passionate, Mission-First
We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.
02: Integrity, Truth, Reality
We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.
03: Kindness, Empathy, Grace
We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.
04: Resilience, Mettle, Perseverance
We will persevere – even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.
05: Humility, Gratitude, Learning
We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.

Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. Norstella operates a zero-tolerance policy to any form of discrimination, abuse or harassment.

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.