Assistant Manager

Visionworks of America; Town of Vestal (NY); On-site; USD 23,777 - 31,505; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

401 (k) Savings Plan

Medical, Dental for Full Timers

Paid Time off

Job summary

Visionworks of America in Town of Vestal is seeking an Optical Supervisor/Assistant Manager to lead the store in the absence of the General Manager. This position emphasizes excellent customer service, team supervision, and achieving sales goals while offering a competitive benefits package.

The ideal candidate should possess a high school diploma and supervisory experience. Responsibilities include coaching associates and ensuring a positive customer experience. The company is committed to diversity, equity, and inclusion in the workplace.

Qualifications

• 1-5 years of supervisory experience required.
• Ability to coach, motivate, and support associates.
• Strong judgment for resolving customer experience issues.

Responsibilities

• Supervise the store in absence of General Manager.
• Promote store profitability and achieve sales goals.
• Engage in all steps of Patient/Customer journey.
• Coach and support associates to ensure excellent service.
• Manage incoming traffic and coordinate doctor appointments.
• Execute operational activities to meet financial goals.

Skills

Supervisory experience

Customer service

Coaching and development

Education

HS Diploma, GED or equivalent experience

Job description

Overview

Want to bring the “care” back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping customers look great and see great.

Pay Class: Full Time

Pay Rate: $17.26 - $22.87 per/hr

The Role

A Visionworks Optical Supervisor/Assistant Manager is a leader of self and supporter of the business at Visionworks. This person role models the Visionworks way and supervises the store in the absence of the General Manager. The OSUP will also support the General Manager in achieving store financial goals by demonstrating floor leadership, accountability, and providing associate team with coaching and development to ensure a simple, human and bold patient and customer journey.

• Promote the store’s profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments , scheduled eyewear services, and ensuring all patient/customer’s needs are met
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership of General Manager
• Execute all broad operational activities to meet the store\'s financial and customer experience goals

Qualifications

• HS Diploma, GED or equivalent experience required
• 1-5 years of supervisory experience required

What we offer!

At Visionworks, we offer a generous, competitive benefits package (for our part timers, too!) and exclusive employee discounts —including but not limited to

• Vision Coverage
• Paid Parental Leave
• Bereavement Leave
• 401 (k) Savings Plan
• Paid Time off
• Milestone anniversary awards
• Medical, Dental for Full Timers
• And more!

Everyone has a story that makes them who they are. At Visionworks, we’re looking for charismatic people who can lead authentically and with their own unique voice. We are actively committed to fostering an environment where all are seen and heard equally as we embrace Diversity, Equity and Inclusion (DE&I).

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Compensation range for the roles is listed above. Applicable salary rangers may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity, and commissions.